Key Skills: Service cloud, Experience Cloud, Apex, Omni Studio, Lighting Web Component
Responsibilities
- Own the end-to-end system architecture and ensure detailed designs and implementations align with the Customer's Enterprise Architecture and technology standards.
- Translate complex business and non-functional requirements (including resiliency, scalability, security, and integration needs) into clear, actionable technical and architectural specifications.
- Design, document, and govern architecture blueprints across business, application, data, and ICT domains using appropriate architectural frameworks and models.
- Propose, evaluate, and recommend products, platforms, and solutions aligned with the Agency's Enterprise Architecture, cloud strategy, SG Tech Stack, and legacy modernization initiatives.
- Lead solution design for enterprise and cloud-based systems, including Salesforce platforms and third-party / cross-platform integrations.
- Review system designs, source code, and technical solutions throughout the software development lifecycle to ensure quality, performance, security, and compliance with standards.
- Collaborate with business stakeholders, developers, and vendors to break down complex business requirements into detailed technical designs and implementation plans.
Experience and Skills Required
- Degree or Diploma in any discipline.
- Proven experience as a Technical Lead and/or Solution/System Architect, with strong background in system design, performance tuning, prototyping, and system maintenance.
- Hands-on experience across full project development life cycles (SDLC).
- Strong ability to evaluate and recommend suitable technologies aligned with the Customer's technology directions (e.g. cloud adoption, enterprise architecture, legacy system modernization, SG Tech Stack).
- Experience in designing and implementing .NET and/or J2EE applications, with excellent data modelling and SQL skills.
- Solid understanding of server-side .NET and/or Java development, Service-Oriented Architecture (SOA), web services, and public-facing web applications / e-services.
Key Client-Focused Skillsets
- Hands-on experience with Salesforce Service Cloud / PSS.
- Strong expertise in Salesforce OmniStudio, Apex, and Salesforce Platform API development.
- Proven experience in designing and implementing Service Cloud solutions, with a solid understanding of Service Cloud integrations, case management, and related workflows.
- Experience with third-party system integration using APIs, web services, or middleware platforms (advantage).
- Proven ability to translate and decompose complex business requirements into clear, structured technical specifications and solution designs.
- Strong analytical and problem-solving skills, with the ability to think creatively and propose innovative, out-of-the-box solutions.
- Salesforce certifications such as:
- Platform Developer I / II
- OmniStudio Developer
- Service Cloud Consultant
