Responsibilities
Architecture & Solution Design
- Design end-to-end Salesforce architecture across Sales, Service, Experience, Marketing, and Data Cloud.
- Define scalable data models, security models, and integration patterns.
- Ensure designs follow multi-tenant, metadata-driven, and API-first principles.
- Lead technical design sessions, create architecture diagrams, and review solution blueprints.
- Define standards for custom development (Apex, LWC, Flow) and platform configuration.
Governance & Compliance
- Establish and enforce Salesforce governance frameworks (naming conventions, data quality, API usage, release management).
- Ensure compliance with internal policies, regulatory frameworks (e.g. PDPA), and security standards.
- Act as gatekeeper for technical design reviews, ensuring adherence to architectural guardrails.
- Oversee DevOps and CI/CD pipelines, code reviews, and deployment governance.
Technical Leadership
- Guide developers, admins, and external vendors with best practices.
- Mentor junior architects and admins on Salesforce technical capabilities.
- Partner with enterprise architects to align Salesforce with broader IT strategy.
- Drive resolution of complex technical issues across environments.
Integration & Security
- Define and implement integration patterns (REST, SOAP, middleware such as AWS).
- Design secure authentication and authorization models (SSO, OAuth, SAML, Identity Licenses).
- Ensure robust data protection and encryption mechanisms.
Documentation & Knowledge Management
- Create and maintain technical documentation, including architecture diagrams, data flow diagrams, and integration specifications.
- Review and approve vendor documentation to ensure alignment with internal standards.
- Maintain knowledge base and reusable assets for future projects.
Requirements
- 8+ years of Salesforce experience, including at least 3 years in an architect role.
- Strong expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Flows.
- Hands-on experience with Apex, LWC, SOQL, Flows, API integrations, and security models.
- Deep understanding of Salesforce data modelling, sharing rules, and governor limits.
- Experience with DevOps tools (GitHub Actions, Azure DevOps).
- Strong stakeholder management and cross-functional leadership skills.
- Salesforce Certified Technical Architect (CTA) or progress toward CTA.
- Certifications such as Application Architect, System Architect, Integration Architect, Identity & Access Architect.
- Experience with Marketing Cloud, Tableau CRM, and Salesforce Data Cloud.
- Background in enterprise governance, compliance, and technical documentation review.
