Salesforce Architect

What you will be working on

. Design, develop, and customise Salesforce solutions using:

o Apex

o Lightning Web Components (LWC)

o Flows

o Custom Objects

o Validation Rules

o Omni studio components (where applicable)

o Action Plan

o Document Generation

. Configure and implement Salesforce platform capabilities, primarily on Public Sector

Solution, Service Cloud, with potential exposure to Experience Cloud and other platform features

. Develop integrations between Salesforce and external systems using REST/SOAP APIs and MuleSoft integration services

. Participate in sprint activities including backlog grooming, sprint planning, development, testing, and deployment

. Develop solutions based on user stories, acceptance criteria, UX designs, and technical specifications documented in JIRA and Confluence

. Collaborate with Solution Architects/Tech Lead and Business Analysts/Technical Product Manager to translate business requirements into technical implementations

. Perform unit testing, support system integration testing, and resolve defects to ensure quality deliverables

. Troubleshoot and resolve issues across Salesforce environments while ensuring platform stability and minimal downtime

. Support deployment activities across development, SIT, UAT, staging, and production environments

. Follow established development standards, GitLab version control practices, and CI/CD deployment processes

. Create and maintain technical documentation, including technical designs, deployment procedures, and operational playbooks

. Continuously improve application performance, maintainability, and user experience through adherence to Salesforce best practices

What we are looking for

. Degree in Computer Science, Information Technology, Engineering, or related discipline

. At least 3 years of experience in Salesforce development and administration

. Salesforce certifications such as:

o Salesforce Certified Platform Developer I

o Salesforce Administrator

. Strong hands-on experience in:

o Apex

o SOQL/SOSL

o Lightning Web Components (LWC)

o Salesforce Flows and automation tools

. Strong understanding of Salesforce platform capabilities, particularly:

o Service Cloud

o Experience Cloud

. Experience working with:

o REST/SOAP APIs

o Salesforce integration patterns

o External system integrations

. Good understanding of:

o Salesforce data modelling

o Security model (roles, profiles, permission sets, public group...)

o Validation rules and automation capabilities

. Familiarity with Agile delivery methodologies and tools such as JIRA and Confluence

. Experience with version control systems such as Git/GitLab

. Familiarity with CI/CD pipelines and DevOps practices for Salesforce deployments

. Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively

. Good communication and collaboration skills, with the ability to work effectively in cross- functional teams

Preferred / Good to Have:

. Experience with Omni studio or Salesforce Public Sector Solutions

. Experience integrating with MuleSoft or middleware platforms

. Exposure to enterprise case management systems or large-scale digital transformation projects

. Experience with AI-related Salesforce capabilities such as Agent force

. Salesforce Certified Platform Developer II

. Strong sense of ownership, teamwork, and continuous learning mindset