Job Description

ALTEN Group is a world leader in Engineering and Technology consulting services providing outsourced Engineering, R&D, and IT Services for different industries such as Transportation, Defence, Energy and Security with 55,000 engineers in nearly 35 countries. ANOTECH is the subsidiary of the Group delivering ALTEN's Engineering Services in Singapore.

As a Salesforce Application Support Specialist, you willsupport to provide dedicated functional and operational support for the Salesforce estate This role is focused on Salesforce application support, user administration, configuration and release support.

Responsibilities:

Salesforce support and administration

. Provide day-to-day Level 2 /application support for Salesforce incidents and service requests, escalating product defects or complex technical issues to the appropriate vendor or specialist.

. Administer users, profiles, permission sets, roles, queues and access in line with approved business requests and least-privilege principles.

. Support configuration of standard Salesforce objects, fields, page layouts, record types, validation rules, flows, reports and dashboards.

. Monitor recurring support issues, identify root causes and recommend practical fixes or configuration improvements.

. Maintain application configuration, support documentation, known-error records and user guidance.

Business and functional support

. Work with Sales, Operations and other business stakeholders to understand issues and small enhancement requests and translate them into Salesforce configuration changes.

. Support data-quality activities, including investigation of duplicate, incomplete or incorrect records and coordination of approved data corrections.

. Support reporting and dashboard requirements using standard Salesforce capabilities.

. Provide user guidance and knowledge transfer for common Salesforce processes and approved changes.

Change, release and integration support

. Support testing, user acceptance testing and production verification for Salesforce changes and releases.

. Coordinate small enhancements with the PMO and external Salesforce partner, including requirements, testing evidence and deployment readiness.

. Monitor application interfaces from a Salesforce support perspective and coordinate with the relevant integration or platform owner when an incident crosses system boundaries.

. Maintain appropriate change records and evidence for material configuration changes.

Service management and controls

. Manage the Salesforce support queue, prioritising incidents, service requests and small enhancements with the PMO.

. Track recurring incidents, backlog and ageing items and provide concise service reporting to the PMO.

. Support periodic user-access reviews and licence reviews to remove inactive access and improve licence utilisation.

. Follow security, privacy and change-management requirements when handling production access and business data.

Essential Requirements:

. 3 or more years of hands-on Salesforce administration or application-support experience in a production environment.

. Practical Salesforce administration skills covering users, roles, profiles, permission sets, objects, fields, page layouts, reports, dashboards and Flow.

. Ability to troubleshoot user, access, data and configuration issues and distinguish application issues from integration or infrastructure issues.

. Experience supporting change testing, UAT and controlled deployment of Salesforce configuration changes.

. Strong written communication and documentation skills, with the ability to work directly with business users and external support partners.

Good to have:

. Salesforce Certified Administrator certification.

. Experience supporting multiple Salesforce organisations or geographically distributed business teams.

. Exposure to Salesforce integrations, APIs or middleware, sufficient to triage integration-related incidents and work with technical specialists.

. Experience with ITIL-style incident, requestand change-management processes