Sales support/Telemarketing

Responsibilities

• Monitor customer queries and perform customer service functions per company SOP
• Recording of problems raised by customers
• Preparation of regular and ad hoc reports
• Contacting customers to prompt them to place orders, understand buying behaviour
• Contacting customers to upsell them remotely
• Working with sales team and other department members to resolve customer issues e.g. finance, deliveries and returns.

Requirements

• Prior experience in telesales, telemarketing, customer service, data entry is a plus but is not essential.
• Comfortable working with computers. Expertise is not required
• Proficiency in English and Mandarin are required due to customer progile. Dialects are a bonus.