eShop Sales Support Responsibilities:
- Providing administrative support to the sales team, assisting in order processing, customer inquiries, and ensuring a seamless sales process.
- Coordinate with warehouse and logistics teams to ensure timely order fulfilment.
- Verify order information, update order status and communicate any delays or issues to customers as necessary.
- Resolve customer complaints or issues effectively and escalate complex matters to the appropriate channels.
- Maintain accurate and up-to-date records of sales transactions, contracts, and customer interactions.
- Organize and maintain filing systems for easy retrieval of documents.
- Assist in other administrative tasks and projects as assigned by management.
Job Requirements:
- Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent communication skills, both written and verbal.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Attention to detail and accuracy in data entry and order processing.
- Customer-focused attitude with a dedication to providing exceptional service.
- Ability to work independently as well as part of a team.
- Strong time management and multitasking skills.
- Available to work on weekends and public holidays occasionally to support important events.
