Sales Support Executive

1 year renewal contract

located in MacPherson

Great exposure

About the company

Our client is a global powerhouse in electronics and electrical engineering, operating in the industry, energy and healthcare sectors. You will be provided with on going training and support to ensure you have the expertise and skills to undertake the role.

This customer service admin position will require a highly motivated, energetic and resourceful person who has a willingness to learn. This will be a varied role where you will learn all aspects of full spectrum of Administration and office management duties.

About the role

-Provide customers with after-sales support.

-Manage customers orders and enquiries and follow through to order

fulfillment.

-Handle customers enquiries on spare parts

-Prepare quotations and follow-up with customers on order status.

-Monitor orders and interface with Vendors, Supply Chain, Quality,

Logistics and Technical Departments to ensure timely delivery of

spare parts to customers.

-Address customers concerns and maximize customer satisfaction.

Support other internal departments commercially/systemically with

contract requirements to ensure business objectives are met.

-Manage shipping Operations:

- Coordinate and oversee all shipping related activities, ensuring

efficient and timely delivery of orders

- Collaborate with forwarders, carriers, and customers to arrange

vessel or flight bookings for orders involving Letter of Credit (LC).

- Ensure accurate documentation and compliance with shipping

regulations for international shipments.

Letter of Credit (LC) and payment management:

- Collaborate closely with customers and banks regarding LC

related matters

- Review draft LC documents and recommend amendments if

required, ensuring compliance with terms and conditions.

- Address payment issues arising from shipping documents

discrepancies hence facilitating prompt resolution.

-Generate reports as and when required.

-Any other tasks as delegated by the superiors.

Skills and experience

• Minimum Diploma in Technical or Business-related discipline
• Minimum of 1-2 years of working experience, preferably in similar
• position
• Basic understanding of supply chain management principles
• Good interpersonal and communication skills
• Ability to read and understand basic engineering drawings will be
• advantageous.
• A team player who can multitask well to meet deadlines and
• requirements in a fast-paced environment, detail-oriented and highly
• organized.
• Proficient in Microsoft Office (Excel, Word, Outlook),
• SalesForce.com and SAP applications.
• Self-motivated, with a strong desire to learn, grow, and contribute to
• the success of the team.
• Ability to work effectively both independently and as part of a team.

To apply online, please click on the appropriate link.

EA: 94C3609 / R1110392