Sales Support Executive

Job description

• Higher Nitec or Diploma in a relevant field, preferably in Engineering, Science, or IT.
• Passionate about sensors, instrumentation and IoT solutions.
• Familiarity with sales processes, order tracking, and customer follow-ups.
• Strong ability to communicate and collaborate across internal teams and engage with external stakeholders.
• Proactive mindset with the ability to anticipate challenges and develop effective solutions.

Desirable

• Familiarity with ERP systems is a plus.
• Experience in engineering sales / project management will be an advantage.

What You'll Be Doing (Your Impact):

Customer & Sales Support: Respond to customer inquiries, assist in preparing quotations, process sales orders, and ensure timely follow-ups.

Order Management & Logistics: Coordinate order fulfilment, monitor shipment status, and liaise with logistics providers to ensure on-time delivery.

Administrative Coordination: Maintain accurate records of quotations, orders, inventory, datasheets, certificates, and service documentation for smooth operations and audit readiness.

Supplier & Procurement Support: Assist in sourcing components, requesting quotations, and negotiating terms with suppliers to optimize cost and availability.

Project Coordination: Support sales and technical teams by coordinating schedules, managing documentation, and ensuring all stakeholders are aligned on deliverables.

Issue Resolution: Track and manage product returns or defective goods, working with teams to identify issues and implement corrective actions.