Sales Support Executive

JOB DESCRIPTION

Book and arrange shipments with carriers, based on customer and operational requirements.

Check and verify the accuracy of the Bill of Lading (B/L) before sending it to the customer for confirmation.

Coordinate closely with freight forwarders and shipping lines to ensure timely and accurate shipment arrangements.

Communicate with customers to provide shipment updates and assist with any queries related to documentation or delivery.

Handle administrative tasks related to shipping operations, including data entry, record keeping, and documentation processing.

Resolve any issues that may arise during the shipping process, such as booking errors, document discrepancies, or shipment delays.

Review and ensure the completeness and accuracy of shipping documents, including commercial invoices, packing lists, B/L, and Certificate of Origin.

Maintain organized records and filing systems for all shipping documents to ensure easy access and audit readiness.

Ensure all shipments comply with relevant export and import regulations and internal company policies.

Collaborate with internal departments such as sales, warehouse, and finance to align shipping schedules and documentation needs.

Ensure the timely release and submission of shipping documents to customers, banks, or relevant authorities when required.

Requirements:

- 5 working day

- Proficient in using computers and Microsoft Office

- Possess good work ethics and positive working attitude

- Able to handle pressure & adapt in a fast-pace environment

- Demonstrate an eye for details and ability to prioritize urgent tasks

- Expect overtime on a regular basis

Education:

• Bachelor's or equivalent (Preferred)