- Respond to customer inquiries and concerns across in-person, phone, email, and social media channels, ensuring timely and professional service.
- Coordinate repair and return requests, working closely with internal teams to resolve issues efficiently.
- Oversee e-commerce content and manage order processing to ensure accurate and prompt deliveries.
- Create marketing and product materials, including brochures, online content, packaging, and promotional visuals, to strengthen brand presence.
- Collaborate with cross-functional teams to align customer service, marketing, and operational efforts with business objectives.
Requirements:
- Diploma in Business, Marketing, or a related discipline
- At least 3 years of customer service experience within consumer electronics.
- Strong knowledge in gemstones, diamonds, or precision engineering industries.
- Good communication skills, customer-focused mindset, and ability to work independently or within a team.
If you are keen to apply for the position, kindly email your detailed resume in MS Word to [Confidential Information]
Please note that only shortlisted candidates will be notified.
For more job opportunities, please visit our website at www.recruit-expert.com
EA Licence: 19C9701
Registration: R1326740
