Sales Support Executive

Reporting to: Sales Manager / Business Development Manager

Geographical scope: Singapore

MAIN MISSIONS

The Sales Support Executive provides direct operational and administrative support to the sales team, enabling them to focus on customer acquisition and relationship management. The role ensures accuracy, responsiveness, and coordination across internal teams to deliver a high level of service to customers in line with Clasquin's standards.

RESPONSIBILITIES

Sales Support & Coordination

· Act as the primary support for assigned sales representatives

· Prepare and manage quotations, RFQs, and tenders in coordination with operations and pricing teams

· Follow up on quotations, customer requests, and internal actions to ensure timely responses

· Assist sales staff in preparing customer presentations, proposals, and reports

Customer & Account Support

· Handle incoming customer inquiries on behalf of sales staff when required

· Maintain accurate customer and prospect information in CRM and internal systems

· Support onboarding of new customers, ensuring correct documentation and internal setup

· Coordinate with operations to ensure smooth handover from sales to execution

Administrative & Reporting Tasks

· Maintain sales documentation, rate sheets, contracts, and agreements

· Track sales activities, pipelines, and KPIs for reporting to management

· Prepare regular sales reports and performance summaries

· Support pricing updates and ensure data accuracy across systems

Internal Coordination

· Liaise with operations, finance, and overseas offices to obtain rates, schedules, and service details

· Support resolution of customer issues by coordinating internally and updating sales staff

· Ensure compliance with internal procedures and service standards

SKILLS AND EXPERIENCE

Education & Experience

· Diploma or Bachelor's degree in Business, Logistics, Supply Chain, or related field

· 1–3 years of experience in sales support, customer service, or logistics is preferred

· Experience in freight forwarding or international logistics is an advantage

Skills & Competencies

· Strong organizational and follow-up skills

· High attention to detail and accuracy

· Good communication skills, both written and verbal

· Proficient in MS Office (Excel, PowerPoint, Word)

· Ability to work in a fast-paced environment and manage multiple priorities

· Team-oriented with a proactive and service-minded attitude

Promote the Group's core values: The Clients, Profit & Fun Company

NB: This description is standard and only mentions the main elements, competences, and missions of the job position. It is not all-comprehensive and may evolve depending on the company's needs