Job Description

Job Summary

We are looking for a Sales Support Engineer / Service Engineer to join our team and support key customer accounts, technical requirements, and business growth.

Responsibilities

Manage key customer accounts, including quotations, pricing, contracts, and sales support.
Build strong customer relationships and be the key contact for technical, delivery, quality, and service matters.
Coordinate projects from prototype/NPI through mass production, delivery, after-sales support, and End-of-Life (EOL).
Work closely with Engineering, Manufacturing, Quality, and Operations teams to resolve customer and technical issues.
Handle customer complaints, warranty/returns, troubleshooting, and corrective actions.
Monitor customer orders and delivery schedules, ensuring timely follow-up.
Identify new business opportunities and support commercial discussions.
Conduct customer visits and attend relevant trade shows.
Prepare regular reports on sales, customer issues, and business opportunities.

Required competencies and certifications