Company Overview / Employee Value Proposition
ADDVALUE INNOVATION PTE LTD, a wholly-owned subsidiary of Addvalue Technologies Ltd (listed on the main board of Singapore Stock Exchange), is a leading onestop digital, wireless and broadband communication technology products innovator, which provides state-of-the-art satellite-based communication terminals and solutions for a wide variety of voice and IP-based data application. Addvalue established itself as a key partner to many major player in the satellite communication industry.
Job Summary
The Sales Support Engineer provides operational and technical support across airtime services, customer connectivity solutions, and sales operations. This role ensures smooth service delivery, supports customers and internal teams, and contributes to pre-sales, fulfilment, and marketing activities.
Responsibilities
- Manage airtime services by procuring SIM cards, provisioning accounts, and overseeing billing and invoicing for pre-paid and post-paid airtime plans to ensure accurate and timely service delivery
- Support customers in VPN setup and maintenance to maintain secure and reliable connectivity
- Deliver airtime-service related training to customers to enhance their understanding and effective use of services
- Administer pre-sales activities including tracking inventory and managing the sales pipeline to support sales team effectiveness
- Coordinate sales fulfilment activities to ensure timely and complete delivery of products and services according to customer orders
- Support marketing events and activities by preparing product documentation and conducting training sessions to promote product knowledge
Preferred competencies and qualifications
- 1-2 years of relevant experience, preferably in the telecommunications industry (satellite or terrestrial communications), to contribute practical knowledge to the role
- Basic experience in networking and airtime sales fulfilment to support operational tasks effectively
- Intermediate-level proficiency in Microsoft Excel to analyze data and manage records efficiently
- Working knowledge of Microsoft Word, PowerPoint, Adobe Acrobat Pro, and ERP software such as Microsoft Dynamics 365 Business Central to support documentation and operational processes
- Strong interpersonal, communication, documentation, and presentation skills to collaborate effectively with customers and internal teams
