Here at Avanos Medical, we passionately believe in three things:
- Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
- Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation.
- Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.
At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future.
Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS. For more information, visit www.avanos.com.
Job Position Purpose / Summary
The Sales Support will assume primary responsibility in all sales related activities in the assigned Central Asia markets. The position will report directly to Sales Director, Central Asia.
Job Position Accountabilities/Expectations
Sales Support
- Act as a primary support for Business Development and Sales team, Central Asia business.
- Work with Business Development and Sales team to support strategy implementation.
- Support sales team and distributors with quotations, tender / RFP.
- Process and follow-up initial queries from sales leads before forwarding leads to sales team.
- Schedule meetings and sales appointments.
- Maintain good distributor and customer relationship.
- Manage accounts with regular follow-up.
- Manage Salesforce.com and CRM database, including researching and increasing clients/distributors/prospects contact details for sales and marketing outreach.
- Manage Distributor Agreement processing and reporting, owning the administrative side of onboarding / offboarding / renewal in Salesforce.com
- APAC point of contact for the Distributor Life Cycle Management project, coordinating with ANZ & India counterparts (and Japan in future) and liasing with Project Team at Corporate / International level
- Follow-up with Finance and distributors on timely payment on accounts receivables and provide tracking reports to Sales Managers.
- Follow-up distributors product registration and product quality matters.
- Support sales team to collate market data and reports on competitor and competitor analysis.
- Process data entry.
- Data analysis, not limited to distributor and market insights on sales trend and inventory level.
- Compile monthly and quarterly Sales reports.
- Identify gaps and propose process and reporting improvement.
- And any other sales related activities.
Distributor Management
- Manage new and existing Distributor Appointment Agreements and renewals.
- Maintain Distributor Agreements and important documents in central registry.
- Track and monitor Distributors performance.
- Partner with Distributors on accurate inventory level and sales forecast.
- Correspond with distributors and customers on products/sales information.
- Work closely with distributors/clients to provide first level clinical support.
- Process SAP payments.
- Process educational grants on SalesForce.com
Marketing Co-Ordination
- Manage and prep for conferences, events and webinars and post follow-up leads/opportunities.
- Manage marketing collaterals, brochure printing and marketing gimmicks.
- CME programs, event consolidation, and payment to vendors with regards to Sales and Marketing.
- Track and monitor samples.
Inventory Management
- Manage stock inventory and reconciliation.
- Partner with Supply Chain and distributors on inventory level and to measure the inventory holding metrics.
Qualifications / Education / Experience / Skills Required
- Bachelor's degree in business or equivalent education.
- 2 or more years of experience in Sales Coordinator or Support role (or similar) in medical device or technical device industries is preferred.
- Exceptional people skill and customer service-oriented.
- Good interpersonal and communication skill.
- Ability to persuade and influence.
- Excellent organizational and time management skills.
- Self-driven and self-motivated.
- Strongly analytical.
- In-depth understanding of sales principles and customer service practices.
- Thrive in team environment with the ability to work independently.
- Adhere to company policy and procedures.
- Ability to work under pressure.
- Ability to trouble-shoot and resolve conflicts.
Other System Skills
- Computer literacy
- Proficient with MS Office Suite (Excel, Word, Powerpoint and Outlook)
- Experience in SalesForce.com, SAP, ContractPOD and Marketo will be an advantage.
