Who Are We
dtcpay is a MAS licensed payment service provider that bridges traditional finance and digital assets. We enable businesses to accept and make payments in both fiat and digital currencies, delivering secure, efficient, and seamless payment experiences across borders. As we expand globally, we are shaping the future of digital payments.
We are also recognised as one of Singapore's Top 10 Startups in the LinkedIn Top Startups 2025 list, a reflection of our momentum and the exciting journey ahead for our team.
The Sales Support / Assistant Relationship Manager supports merchant acquisition and partnerships growth at dtcpay by managing day-to-day relationships with merchants, payment partners, and regulated counterparties. The role ensures smooth onboarding, merchant activation, usage expansion, and long-term retention across dtcpay's cryptofiat payment and settlement solutions.
Work Arrangement: Fully On-site
Office Location: YSY Building, 139 Cecil Street
What You'll Do:
1. Merchant & Partner Servicing
- Serve as the primary day-to-day point of contact for assigned merchants and partners
- Handle merchant and partner requests related to accounts, transactions, settlements, and product usage
- Maintain accurate merchant records, deal notes, and activity tracking in CRM
- Coordinate account setup, onboarding milestones, and go-live readiness
- Support post-onboarding engagement to drive merchant activation, transaction volume, and product adoption
2. Onboarding & Compliance Coordination
- Coordinate collection and review of KYC/KYB documentation for merchants and partners
- Assist merchants in understanding payment flows, settlement cycles, and supported use cases
- Act as the liaison between merchants/partners and internal teams (Compliance, Risk, Operations)
- Address compliance-related queries and support ongoing monitoring requirements
- Ensure onboarding timelines are met while adhering to regulatory and risk standards
3. Transaction & Operational Support
- Support day-to-day merchant transactions, payments, and settlements
- Coordinate with Operations, Treasury, and Product teams to resolve transaction issues
- Monitor transaction status, settlement timelines, and cut-off times
- Proactively flag operational risks, delays, or recurring issues affecting merchants
What are we looking for:
- Language fluent proficiency in English and Chinese (Mandarin) as you will need to deal with Chinese customers.
- 25 years in B2B fintech, payments, or banking environments.
- Direct exposure to one or more of: Payment service providers / Crypto exchanges, brokers, or OTC desks / Corporate treasury teams
- Strong attention to detail in onboarding processes, KYC/AML checks, and client documentation
- Ability to attend to client inquiries and respond accurately and promptly
- Experience working in compliance-heavy or regulated environments (e.g., MAS) is a plus point
- Organizational skills to track and follow up on pending tasks, approvals, or documents
- Clear communication skills for client interactions
