Sales Support (Aftermarket)

Job Description

Sales Support

. Handle customer enquiries via phone, email, and other channels in a professional and timely manner.

. Prepare, issue, and follow up on quotations, proposals, and sales orders.

. Liaise with suppliers and vendors for product information, pricing, and lead times.

. Support sales representatives with documentation, scheduling, and customer updates.

. Maintain accurate records of customer interactions, quotations, and orders in CRM or ERP system.

Order Processing & Administration

. Process purchase orders, sales orders, and delivery notes accurately.

. Track and update order status for internal teams and customers.

. Maintain filing and documentation for audits and compliance.

Customer Service

. Act as the first point of contact for customers on routine enquiries and order status.

. Provide after-sales support including warranty, service, and spare parts coordination.

. Address customer issues promptly, escalating to sales/management where necessary.

Administrative Support

. Assist in preparing sales reports, forecasts, and presentations.

. Perform general office administration duties as required.

. Handle customer enquiries via phone, email, and other channels in a professional and timely manner.

. Prepare, issue, and follow up on quotations, proposals, and sales orders.

. Liaise with suppliers and vendors for product information, pricing, and lead times.

. Support sales representatives with documentation, scheduling, and customer updates.

. Maintain accurate records of customer interactions, quotations, and orders in CRM or ERP system.

. Liaison with customers, headquarters, factories, sales team, GC team to obtain sufficient information to enable completion of a compliant quotation and therefore to maximize opportunities to receive an order within the current market guidelines.