Closely monitor and follow up on customer orders (Direct), customer orders to subsidiaries (In-direct), and delivery status
Assist in preparing weekly / monthly Sales and Traffic data. Assist, coordinate and prepare reports for periodic performance review
Follow-up with customers, for potential requirements, from the database
Proactively monitor delays, coordinating with technical team to identify fault causes, and document solutions for team reference
Assess and manage expedite requests to ensure on time delivery, internal follow-ups through the order process from Customer PO to shipping, including customer communications
For repairs, bridge communications between technicians, spares availability, orders, and lead time to optimize, turnaround time (TAT). Maintain repair spares stock.
Handle order entry, quotations, purchase order reviews, system updates & case handling in accordance with established processes and agreed service timelines
Issue of PO to subsidiaries, get price updates,
Address customer inquiries and calls regarding order status, drive real-time resolutions, and support internal process improvements based on customer needs
Vendor forms, and update quality forms
Coordination for exhibition preparations, sourcing, pricing, and contracts
Support the sales efforts on ad-hoc projects, and tenders
Good interpersonal, spoken, and communication skills
Ability to handle multiple responsibilities effectively
Strong problem-solving skills and the ability to ensure customer satisfaction
Follow through with customer request, and the engineering team to resolve issues in a timely manner, and satisfactory manner.
Job Requirements:
2-3 year of sales support and order management experience.
Candidate must have a proactive approach when handling customers.
Some customer facing experience will be advantages. Selected candidate must be comfortable to meet or face customers, during customer meeting, exhibitions, and engaging potential customers in conversations, and discussions on product related matters, where required.
Knowledge on Aerospace and Repair process is an added advantageous.
Knowledge in Microsoft office applications, word, excel, powerpoint, will be required
Adaptability and ability to thrive in a fast-paced environment
Effective communication and conflict resolution skills
