Job Description

Sales Admin Support

Salary: $ 2200 - $ 2700 + Commission
Location: Tiong Bahru
Working Hours: Monday - Friday / 8.45am to 6pm
Alternate Saturday / 8.45am to 1.15pm
Responsibilities

Customer Relationship Management

Contact existing Telco customers whose contracts are approaching expiry.
Advise customers on their upcoming contract renewal options.
Build and maintain strong customer relationships through professional and friendly communication.
Follow up with customers to ensure timely renewal decisions.

Sales & Business Development

Recommend suitable Telco connectivity plans based on customers business requirements.
Promote technology refresh opportunities, including hardware replacement where applicable.
Identify opportunities to upgrade customers to higher-value or enhanced Telco service plans.
Achieve individual renewal and sales targets.

Customer Correspondence

Communicate with customers via telephone and email.
Send renewal reminders, quotations and follow-up emails.
Respond promptly to customer enquiries regarding products, pricing and renewal processes.
Coordinate with customers to obtain all required documents and approvals.

Sales Administration

Prepare and process customer acceptance forms and supporting documentation.
Ensure all documents are complete and accurate before submission.
Upload completed applications and supporting documents to the Telco online portal.
Monitor application status and follow through until activation or completion.
Maintain accurate customer records and update internal sales tracking system.

Team Collaboration

Work closely with the Business Manager and Telco support teams to ensure smooth order processing.
Escalate customer issues where necessary for prompt resolution.
Participate in product and sales training provided by the company.

Requirements

Minimum 1 years of working experience in inside sales, tele-sales, customer service or a related field.
Experience in the telecommunications industry is an advantage but not mandatory.
Basic computer proficiency, including Microsoft Office and email.
Comfortable learning and using online portals and CRM systems.
Comprehensive product, system, and sales process training will be provided.

WhatsApp: +65 8753 6078 (Anna)
Wong Zhi Jing | Reg No : R26163972
The Supreme HR Advisory Pte. Ltd | Ea No: 14C7279