About the Role

We are seeking a results-driven and responsible Sales Supervisor to oversee our instalment-based jewellery sales operations.

This role combines frontline leadership, responsible instalment sales supervision, compliance oversight, and customer relationship management.

The successful candidate will lead a retail sales team while ensuring accurate explanation of instalment agreements and responsible sales practices.

Key Responsibilities

1 Team Leadership & Sales Performance

• Supervise and coach Retail Sales Executives to achieve monthly instalment and cash sales targets.

• Monitor daily sales performance and conversion rates.

• Conduct sales briefings and training on product knowledge and instalment compliance.

• Motivate team members through structured goal-setting and performance tracking.

• Drive team revenue growth while maintaining ethical sales standards.

2 Sales Oversight & Compliance

• Oversee instalment application processes and ensure documentation accuracy.

• Ensure customers clearly understand instalment tenure, repayment schedules, and contractual obligations.

• Review and verify instalment submissions before approval processing.

• Handle escalated cases relating to repayment issues or contractual clarification.

• Work closely with Accounts Receivable team to monitor repayment trends and potential risks.

• Promote responsible selling and affordability assessment practices.

3 Customer Relationship & Service Management

• Manage complex customer cases and escalations professionally.

• Build long-term relationships with customers to drive retention and referrals.

• Ensure service excellence standards are consistently upheld across the team.

• Oversee responses to customer enquiries via walk-ins, social media, and digital platforms.

4 Retail & Operational Supervision

• Ensure daily stock counts and inventory accuracy.

• Maintain high visual merchandising standards.

• Coordinate with operations and fulfillment teams for smooth order processing.

• Support live-stream sales initiatives where applicable.

Requirements

• Minimum Diploma or equivalent qualification preferred.

• At least 3-5 years of retail sales experience, with minimum 1-2 years in a supervisory capacity.

• Experience in instalment-based, credit, or financing-related sales environment preferred.

• Strong leadership and coaching skills.

• Ability to manage sales targets and performance metrics.

• Strong interpersonal and conflict resolution skills.

• Basic proficiency in retail systems and documentation processes.

What We Offer

• Competitive basic salary + structured commission scheme

• Leadership development opportunities

• Structured training in instalment compliance and customer service excellence

• Career progression within retail and regional operations

• Supportive team environment
  
  If you are passionate about leading teams and driving responsible instalment sales performance, we welcome your application.