Sales Specialist

Sales specialists are responsible for achieving sales objectives and handle all sales activities in order to achieve company's targets and goals. They report to Senior Sales Specialist (i.e. supervisor), Customer Service Executive (i.e. officer), Retail Assistant Manager and Retail Manager.

Core Responsibilities:

• Welcomes customers by greeting them ascertain what each customer wants or needs.
• Helps customer make selections by building customer confidence offering suggestions and opinions.
• Able to resolve all customer inquiries and ensure customer satisfaction.
• Perform Monthly Stock Inventory Check and Replenishments
• Arrange and display merchandise
• Keep merchandise area neat and tidy
• Perform casher duties
• Receiving of Stock
• Documentation (Purchase Order, Purchase Return, Transfer of Merchandise etc.)

Key Deliverables:

• Supporting the Company and Retail Outlet in attaining monthly sales and annual targets (including extended warranty and membership sign-ups)
• Deliver outstanding customer service

Work Schedule:

• Staff is required to perform the following working shifts from Mondays to Sundays, including public holidays:

Morning : 9.30am to 5.30pm (1h lunch break)

Afternoon : 2pm to 10pm (1h dinner break)

Full Shift : 9:30am to 10pm (1.5h meal break)

• Number of off days per month: 6
• Minimum number of full shifts to serve: 6
• Alternate weeks work 6 days instead of 5 day work week i.e. work 5 days this week, work 6 days next week, work 5 days the following week, so on and so forth

Probation Period: 3 Months (Extension of 3 months for poor performance)

Basic salary for locals: From $1,800 to $1,900

Sales Commissions and Allowances (Public Holiday and Weekends) are available.

Hence gross monthly salary for newcomers range from between $2500 to $3200 or even more, depending on how hardworking you are.

Training and development available as sales specialists:

1.⁠ ⁠on-the-job training especially during 3 month probation period with supervisors and officers teaching you the skills and processes needed to excel in the role

2.⁠ ⁠external training are conducted by manufacturers and suppliers to enhance staff's product knowledge (hands-on on-site visits or virtual trainings)

3.⁠ ⁠training at best denki hq office ensure reinforcement of company processes and job expectations (e.g. new staff orientation cum basic selling skills extended warranty best denki membership app sign up et cetera)

Different Sections as a Sales Specialist:

Usually sales specialists are in charge of a particular section:

1.⁠ ⁠TV section is in charge of television, and audio sound systems and earphones for example

2.⁠ ⁠IT section is in charge of computers, mobile phones, printers, and cameras for example

3.⁠ ⁠Home Appliances section is in charge of vacuum cleaners, fridge, washing machines, and air-con, for example

4.⁠ ⁠Kitchen Appliances section is in charge of microwave ovens, blenders, water dispensers, and rice cookers, for example

Our sales specialists receive sales commissions for items sold by Best Denki in Best Denki store (no matter which section they are assigned to individually), and there are also sales commissions for extended warranty attached to the main items sold when the customers buy the extended warranty too.