Sales & Operations Support Specialist

Job Overview:

The Sales & Operations Support Specialist is a dynamic, customer-focused role that combines elements of sales, customer service, and daily operational troubleshooting. The individual in this position will handle a variety of tasks to ensure smooth business operations, address sales inquiries, provide exceptional customer support, and resolve operational issues in a fast-paced environment.

Key Responsibilities:

Respond to inbound sales inquiries from potential customers via phone, email, or chat.

Provide accurate product information, pricing details, and promotional offers.

Process orders and guide customers through the sales process, ensuring a smooth transaction.

Assist in identifying and qualifying new sales opportunities.

Follow up with leads and close sales, maintaining a high conversion rate.

Address and resolve customer complaints, concerns, and inquiries regarding products or services in a timely and professional manner.

Act as the point of contact for customers, ensuring their needs are met and exceeded.

Monitor and resolve daily operational issues

Collaborate with other departments (such as logistics, kitchen, operations) to address operational roadblocks and ensure seamless service delivery.

Requirements:

Excellent communication and interpersonal skill,s and able to work with all levels of staff.

Strong problem-solving abilities, with a customer-first mindset.

Ability to juggle multiple tasks in a fast-paced environment.

Basic understanding of catering operational workflows.

Ability to work both independently and as part of a team.

Min 2 years of experience in a sales, customer service, or operations role (or a similar hybrid role).

Any other tasks as and when assigned by Management.

Experience with the Catering Industry is a plus.