Sales Operations Specialist

Job Summary

The Sales Operations Specialist supports sales performance monitoring, profitability analysis, and operational process optimization. This role works closely with cross-functional teams including sales, finance, and operations to ensure business targets are achieved while improving overall operational efficiency through data-driven insights.

Key Responsibilities

1. Sales Performance & KPI Management

• Monitor and track sales performance against established KPIs and business targets.
• Develop and maintain sales performance dashboards and reports.
• Analyze sales data to identify trends, growth opportunities, and potential operational risks.
• Provide actionable insights and recommendations to support strategic commercial decision-making.

2. Profitability & Pricing Analysis

• Conduct gross margin analysis for customized solutions and new service offerings.
• Evaluate profitability by customer segment, product flow, and service type.
• Support the sales team with pricing analysis and commercial strategy formulation.
• Assist management in optimizing revenue growth and margin performance.

3. Revenue & Billing Management

• Manage customized billing arrangements and commercial arrangements for key accounts.
• Ensure accuracy, timeliness, and alignment of billing and revenue recognition workflows.
• Monitor revenue performance and coordinate necessary adjustments with finance teams.
• Support the implementation of billing and operational process improvements.

Requirements

• Education: Bachelor's degree in Business Administration, Finance, Economics, Supply Chain, Data Analytics, or a related field.
• Language Proficiency: Fluency in spoken and written English. Fluency in spoken and written Mandarin is required to liaise with Mandarin-speaking regional clients, overseas vendors, and internal stakeholders.
• Technical Skills: Strong proficiency in Microsoft Excel (e.g., VLOOKUP, Pivot Tables) and data visualization/analysis tools.
• Competencies: Strong analytical thinking, business acumen, high attention to detail, and excellent cross-functional communication skills.
• Experience: Open to fresh graduates with strong analytical backgrounds and a passion for commercial/operations strategy.