Hello. We're Blood.
Our purpose is to revolutionize periods.
Who are we
Blood is a challenger brand in the period care space. We exist to challenge taboos, push boundaries, and help people with periods to bleed unapologetically. Our focus on deeply understanding our users drives our innovation in creating products that are both high performing, and better for their bodies and skin.
Blood is the creator of the world's first Sanitary Pad made from Corn, and is the parent brand of MenstruHeat (menstrual cramp relief).
We're scaling fast across Southeast Asia with our core markets in Indonesia, Malaysia, and Singapore, selling online and across more than 7,000 retail stores - making more than 12 million periods better so far.
Today was good. Tomorrow will bleed better.
Who we're looking for / The role
We are looking for a Sales Operations Manager to drive Blood's retail execution in Singapore. This role is responsible for ensuring on-shelf availability (OSA), promotional compliance, and in-store display execution across all retail partners by managing both in-house merchandisers and external merchandising agencies.
This is a hands-on role that will have a direct impact on Blood's growth trajectory in Singapore by ensuring flawless on-ground execution.
Core Responsibilities:
Plan store visits by agency and in-house merchandisers (30%)
- Plan the visit schedule and frequency for all retailer stores across Singapore
- Assign visits to either in-house merchandisers or external agencies
- Compare merchandiser data and uploaded photos to verify that data is being input accurately
- Ensure 100% store visit accuracy i.e. all merchandiser visits happen according to schedule
Instruct merchandisers on visit processes (30%)
- Share promo bulletins to merchandisers to inform them of our planned promotions and displays
- Ensure visit processes are being followed for stocktaking, replenishment, promo price checks, before and after photos, POSM installation etc.
- Conduct periodic merchandiser trainings to refresh and/or share new visit processes
Build Win-win Relationships with Stores (30%)
- Support merchandisers by visiting and building relationships with our top retail stores
- Build good relations with store staff and managers, and brief them on our hero SKUs, giving staff samples and product brochures/info
- Negotiate with stores for secondary space/displays, and push boundaries to maximize opportunities to place stocks & POSMs at relevant positions in stores whenever possible
- Support cross functional teams in conducting distribution audit and ad hoc duties as and when required to drive overall brand growth
Planning, Feedback & Reporting (10%)
- Prepare regular reports for key metrics like On-Shelf Availability, on-time installation of POSMs and promo compliance and share them with management
- Consolidate photos and feedback on our products/activities, and share store and display issues, and competitor's activities to the Key Account Manager and General Manager
Skills & Qualifications
- 47 years of experience in sales operations, retail operations, or merchandising management
- Strong understanding of modern trade retail execution in Singapore, and strong understanding of store operations
- Proven experience managing merchandisers and/or third-party agencies
- Comfortable with high-level KPI analysis and problem-solving
- Willingness to spend significant time in-store and on the ground to guide, learn and resolve issues
A bit more about us
- Make a difference - As a fast-growing consumer start-up, joining us is both an opportunity to make a real difference in the lives of millions of women, as well as experience unique learnings first-hand as we scale up
- Great team - We have a diverse team across Asia-Pacific where you will get to work alongside bright and driven individuals with proven experience in high-growth environments in both startups and MNCs alike.
- Strong backing - We are funded and backed by DSG Consumer Partners, as well as top angel investors in SE-Asia
- Working flexibility - We believe in a hybrid working environment, where our team can benefit from the best advantages of working from home, working from office, and anywhere in between.
- We're committed to your growth as well offering unique learning opportunities and progression as we scale
Why Join Us
- High Impact: Directly control the on-ground execution of a challenger brand in Singapore
- Fast-Paced & Dynamic: Be part of an entrepreneurial, fast-growing team that moves with agility.
- High Ownership: Directly plan and execute the overall merchandising strategy for the Singapore market
Career Growth Potential
- In the short term to medium term, you will build robust journey plans and visit procedures for merchandising in Singapore
- In the longer-term, there will be a range of opportunities across sales operations roles, including possible regional centre-of-excellence roles
Be part of a vibrant, innovative environment where you are empowered with the tools, resources, and leadership support to excel and grow. Join a purpose-driven organization that is challenging norms and influencing the health and lives of millions of women and parents in Southeast Asia.
If you're ready to make a lasting impact and be part of a brand that's changing the game, we'd love to hear from you.
