Sales Operations Management Coordinator

Core Responsibilities

Client Communication & Coordination

. Liaise with clients to provide project updates, quotations, and schedule appointments.

. Respond to basic enquiries and escalate technical questions to the survey team.

Quotation & Invoicing Support

. Prepare, send, and follow up on quotations and invoices.

. Assist with tender submissions and document formatting, if required.

Payment Follow-up

. Track payment statuses and follow up with clients on outstanding invoices.

. Maintain accurate records of payment collection timelines.

Sales & Quota Support

. Support the team in achieving monthly or quarterly sales targets.

. Monitor job conversion rates and client engagement metrics.

Database & CRM Management

. Update client information, job progress, and status in CRM systems or Excel trackers.

. Assist in generating monthly sales and project reports.

Administrative Tasks

. Perform filing, data entry, and ensure timely delivery of documents such as survey reports.

. Schedule appointments, meetings, and site visits for the sales and survey teams.

Key Skills Required

. Strong communication and interpersonal skills

. Basic knowledge of invoicing and billing procedures

. Highly organized and detail-oriented

. Comfortable working with sales targets and KPIs

. Proficient in Microsoft Office (Excel, Word) and Google Sheets

. (Bonus) Familiarity with AutoCAD or surveying terminology

Other Useful Qualities

. Proactive in following up with clients and internal teams

. Ability to multitask and work well under pressure

. Collaborative mindset to work effectively with field staff (surveyors)

. Fluent in English and relevant local languages for client communication