Sales/Operations Assistant Manager

Key Responsibilities

Sales & Business Development

• Support sales activities including proposal preparation, costing, quotations, and tender submissions

• Assist in managing key customer accounts and maintaining strong client relationships

• Participate in client meetings, site surveys, tastings, and presentations

• Follow up on sales leads, renewals, and contract extensions

• Coordinate internally to ensure customer requirements are accurately communicated and delivered

Operations & Service Delivery

• Support planning and execution of catering operations (events, institutional, or contract catering)

• Coordinate with central kitchen, logistics, stewarding, and service teams to ensure smooth delivery

• Monitor service quality, food presentation, and operational standards during events or daily operations

• Assist in troubleshooting operational issues and implementing corrective actions

Food Safety & Compliance

• Ensure compliance with food safety, hygiene, and regulatory requirements (e.g. SFA, Halal, client audits)

• Support internal audits, inspections, and documentation

• Reinforce SOPs, hygiene standards, and workplace safety practices

People & Team Support

• Assist in manpower planning, rostering, and deployment

• Support staff training, coaching, and performance monitoring

• Promote teamwork, discipline, and service excellence culture

Administration & Reporting

• Prepare operational and sales reports for management review

• Maintain accurate records for contracts, client correspondence, and SOP documentation

• Coordinate across departments to ensure timely follow-up and execution