Sales Operations Assistant

The Sales Operations Assistant is responsible for managing daily sales activities, coordinating

between departments, and ensuring smooth order fulfilment.

Key Responsibilities

• Sales & Order Management - Process and monitor daily sales orders from outlets, and corporate clients.

• Ensure order accuracy, timely preparation, and delivery coordination.

• Handle enquiries, resolve complaints, and maintain relationships with key clients and parnership, such as delivery partners. Ensure positive customer experiences to drive repeat business.

• Sales Reporting & Analysis - Prepare and submit sales performance reports. Analyse trends

• Promotion & Campaign Support - Assist in planning, implementing, and monitoring promotions.

• Cross-Department Coordination - Liaise with operations, marketing, logistics, and finance for smooth workflow.

• Update and maintain outlets on menu changes, Sales record, promotions, and SOPs.

• Handle correspondence, emails, and calls from vendors, outlets, and internal departments.

• Ensure SOPs, licenses, and permits are updated and renewed on time.

• Liaise with suppliers for contracts, invoices, and delivery documentation.

• Maintain proper documentation for audits, licenses, and government requirements.

• Disseminate company announcements and policy updates to outlets.

Requirements

• Strong coordination, communication, and problem-solving skills.

• Proficiency in Microsoft Office and POS/CRM systems.

• Able to work in a fast-paced, customer-focused environment.