Sales Operation Executive (US/Europe Market)

A Singapore-based subsidiary of a European semiconductor group is seeking a hands-on Sales Back Office Executive to support its growing U.S. market. This end-to-end sales operations role is key to ensuring a seamless order-to-cash (OTC) process for their sales team.

Responsibilities

Order-to-Cash Process (U.S. and Europe customers)

. Prepare USD quotations, manage pricing updates and approvals and convert Pos to Sos.

. Maintain accurate data in CRM system : accounts, contacts, opportunities, forecasts

Billing, Tax & Compliance

. Issue and reconcile USD invoices, track collections, credit notes and RMAs

. Coordinate U.S. sales-tax documentation with Finance (resale/exemption certificates)

. Apply correct tax rules (U.S. and EU), Incoterms and export/import regulations

Logistics & Documentation

. Liaise with global forwarders (UPS, FedEx, DHL) to manage shipping, customs docs, HS codes

. Provide proactive updates on delivery timelines and manage returns/RMAs

Customer & Sales Support

. Handle order/billing queries from U.S. customers

. Complete vendor onboarding forms, security/insurance documents, W-8BEN-E/W-9 coordination

. Prepare order confirmations and support post-sale handoff processes

Reporting & Controls

. Generate weekly dashboards: bookings, billings, shipment SLAs, tax/exemption status

. Maintain internal SOPs, templates and ensure PDPA-compliant document storage

Requirements

. Diploma/Degree in Business, Commerce or related fields

. 2-5 years experience in sales operations, order/sales management ideally with U.S. customers

. Fluent spoken and written English is essential

. Must be familiar with handling of U.S. sales-tax, international shipping and export

. Proficient in CRM systems, spreadsheets, ERP/accounting tools

. Knowledge of Avalara, TaxJar, Stripe, ShipStation is a nice-to-have

. Strong communicator, detailed and ability to work with cross-functional stakeholders and deadlines

.

Offer Details

. Working: 9am - 6pm with partial overlap with U.S.time zones at times.

. Salary: $4,000 to $6,000/month

. Benefits: 20 days annual leaves, medical, performance bonus

. Location: Sin Ming Lane (hybrid work model)

. Commencement: earliest

Applicants are encouraged to apply with resume highlighting relevant work experience aligned

with key responsibilities stated in the J.D., along with expected salary and earliest availability.

Email - [Confidential Information]

Karin Leng R1103490

C-Connect Consultants Pte Ltd

18 Robinson Road #15-01

Singapore 048547

Telephone: 6955 7787 Mobile: 9843 5711

Employment Agency Licence no.: 18C9211

Website: c-connectconsultants.careers