Sales Operation Executive

Role Overview

We are seeking an experienced and highly organised Senior Operations Executive to provide strategic and operational support to the Sales function. This role requires strong leadership, cross-functional coordination, and the ability to drive sales effectiveness through structured processes, reporting, and project management.

Key Responsibilities

Sales Operations & Governance

• Oversee end-to-end sales operations including order processing, contract management, and sales documentation

• Review, interpret, and manage contracts and commercial agreements

• Ensure accuracy and integrity of sales data, CRM records, and documentation

Project & Stakeholder Management

• Lead and coordinate sales-related projects, events, and tradeshow activities

• Manage project timelines, deliverables, and inter-departmental communication across Sales, Marketing, Engineering, and Operations

• Act as a key point of contact for internal and external stakeholders

Leadership & Team Enablement

• Provide guidance and coordination support to the Sales team

• Improve team efficiency through structured planning, prioritisation, and process alignment

Reporting, Analysis & Forecasting

• Prepare and analyse sales performance reports and management dashboards

• Track key sales metrics, trends, and KPIs

• Support sales forecasting, pipeline management, and business planning

Customer & Market Management

• Manage escalated customer inquiries and ensure timely issue resolution

• Maintain oversight of customer data and relationships

• Monitor market trends and competitive landscape relevant to the company's products and services

Process Improvement & Strategy

• Develop and implement initiatives to improve sales effectiveness and operational efficiency

• Drive continuous improvement in sales workflows, tools, and processes

• Provide insights and recommendations to Management to support business decisions

• Perform any other duties as assigned by Management

Qualifications, Experience & Skills

Education

• Degree in Management, Business, Engineering, or related disciplines

Experience

• Proven experience in a senior sales support, sales operations, or project coordination role

• Experience in the semiconductor industry is highly advantageous

• Strong leadership, stakeholder management, and interpersonal skills

• Excellent written and verbal communication skills

Technical & Professional Skills

• Advanced proficiency in Microsoft Office, particularly Excel and Word

• Strong project management capabilities

• Experience with CRM systems and sales reporting tools

Core Competencies

• Ability to communicate effectively at all organisational levels

• Strategic thinking with strong problem-solving and analytical skills

• Excellent planning, organising, and execution abilities

• Proactive, independent, and detail-oriented

Language

• Proficiency in spoken and written English is required

Why Join Us

• Senior role with high visibility and management interaction

• Opportunity to influence sales strategy and operational excellence

• Dynamic environment within a growing organisation