Have hands on experience using soldering machine, hot air gun and other maintenance tools 3 years experience .
Must know soldering for no experience in mobile phone repair
Must have ability to Troubleshoot and Repair electronics down to component level. Training will be provided.
Diagnose customer reported faults on watch phone and identify the issue.
Run tests to assess the watch phones functionality, install and update phone software, troubleshoot wiring problems, and replace damaged parts and components such as batteries, LCD screens, casing, buttons.
Disassemble, test, and replace defective parts of watch phone.
Reassemble complete watch phone.
Ensure that all repairs part performed meet the company's quality standards
Report common faults found in diagnosis and repair.
Respond to customer promptly and take corrective actions within target timeline.
Advise customer on warranty issues and recommend products based on their expertise.
Ensure tools and technical equipment are well kept and in good operational condition
Provide monthly report on all the RMA issue
Have knowledge to operate hardware and software of all devices related to phone.
Be attentive towards customer enquiries or request
Ensure waiting time is not more than 30 mins for customers waiting in queue
Basic product knowledge support
Basic Product troubleshooting
Guide customers on data transferring
Attend to collection customers and provide basic QC check to ensure repaired device is in working condition
Ensure all forms are duly filled & signed by customers before booking device for repair
Call/sms customer to provide quotation for out of warranty devices and update system
Keep service counter & reception are neat and tidy daily
Diagnose customer reported faults on electronic devices and identify software or hardware required to resolve faults
Carry out repair solutions with software or hardware replacement to electronic devices
Report common faults found in diagnosis and repair
Adhere to OEM and Company SOP to meet with KPIs and repair process
Experience in repair at component level will be an advantage
