Responsibilities:
Inbound & Outbound Sales
- Handle inbound sales enquiries across voice, chat, and email channels- qualifying prospects, understanding needs, and recommending suitable products or services with empathy and accuracy.
- Execute structured outbound calling programmes (cold, warm and follow-up campaigns) to generate leads, re-engage lapsed customers, and close sales against monthly revenue targets.
- Apply consultative selling techniques to identify upsell and cross-sell opportunities within existing customer accounts.
- Manage end-to-end sales cycle from initial engagement through negotiation to closure and post-sale follow-up.
- Meet and consistently exceed individual sales KPIs including conversion rate, average revenue per sale, and contact rate.
- Accurately document all sales interactions, customer data, and pipeline stages in real time.
Marketing Campaign Execution
- Execute outbound marketing campaigns including seasonal promotions, product launches, and targeted retention drives via phone, email, SMS, and digital channels.
- Collaborate with the marketing team to deliver campaign messaging consistently and on schedule, ensuring alignment with brand voice and client guidelines.
- Participate in the design and A/B testing of sales scripts, email templates, and call-to-action messaging to optimise campaign conversion rates.
- Conduct database segmentation and lead list preparation for targeted campaign outreach, ensuring data accuracy and hygiene in compliance with PDPA.
- Track campaign performance against targets provide regular updates and post-campaign analysis with actionable insights.
Lead Generation & Pipeline Management
- Source, qualify, and manage inbound leads generated through digital channels (web forms, social media, chatbot handoffs) and offline referral programmes.
- Maintain a healthy and up-to-date sales pipeline in the CRM, ensuring timely follow-up and accurate opportunity forecasting.
- Identify new market segments and prospect pools through research, industry networking, and analysis of call disposition data.
- Collaborate with the digital marketing team on SEM/SEO-led lead generation campaigns and ensure seamless lead handoff processes.
Customer Relationship Management & Retention
- Build and maintain strong relationships with existing customers to drive loyalty, renewal, and referral behaviour.
- Proactively identify at-risk accounts through CRM signals and initiate retention conversations with appropriate value propositions.
- Conduct post-sale satisfaction check-ins and gather feedback to improve service quality and identify further sales opportunities.
- Handle customer objections professionally, applying structured objection-handling frameworks (e.g., LAER -Listen, Acknowledge, Explore, Respond).
- Escalate complex customer issues to senior team members or the Quality Assurance (QA) team while maintaining customer rapport and continuity.
Digital & Social Media Engagement (Supporting Role)
- Support the creation and scheduling of content for social media channels (LinkedIn, Facebook, Instagram) aligned to campaign calendars.
- Monitor brand mentions, respond to social media enquiries within defined SLAs, and escalate sentiment concerns to the marketing manager.
- Assist in generating leads via LinkedIn outreach, email marketing platforms (e.g., Mailchimp, HubSpot), and other digital tools.
- 6. Reporting, Analytics &Continuous Improvement
- Prepare and submit daily, weekly, and monthly performance reports covering sales activity, pipeline status, and campaign outcomes.
- Analyse personal and team call data(e.g., conversion funnels, drop-off points, objection trends) to identify improvement areas.
- Participate actively in team briefings, coaching sessions, and continuous improvement initiatives proposed by team leaders.
- Share market intelligence, customer feedback, and competitive insights with the marketing and product teams to inform strategy.
Any other ad-hoc duties that may be assigned from time to time.
Requirements:
- Diploma or Bachelor's Degree in Business Administration, Marketing, Communications, Mass Communications, or related discipline.
- 1 to 3 years of experience in sales, customer service, telemarketing, or business development are preferred.
- Prior experience in a contact centre, BPO, insurance, banking, telco, or retail environment will be advantageous.
- Possess good communication and interpersonal skills.
- Able to work independently and with a team.
Other Information:
- Monthly basic salary ranges of $3,000 to $3,500
- 5 days work-week (Mondays to Fridays)
- Official working hours are from 8.30am to 6pm
- Workplace is at 203 Henderson Road, Henderson Industrial Park, #10-13 Wing A, Singapore 159546
