Job Summary
The Sales Manager is responsible for managing and nurturing relationships with client/s driving revenue growth, and ensuring customer satisfaction. You will work closely with both internal teams and clients to understand their business needs, identify opportunities, and deliver tailored solutions that align with their goals.
Key Responsibilities
Sales & Business Development
- Identify and pursue new business opportunities through market research, client prospecting, networking, and industry engagement.
- Develop and execute sales strategies to achieve monthly, quarterly, and annual sales targets.
- Manage the full sales cycle from lead generation, proposal preparation, negotiation, and deal closure.
- Prepare and deliver sales presentations, proposals, quotations, and contracts.
- Negotiate pricing and commercial terms to secure new business opportunities.
- Respond promptly to customer enquiries and manage end-to-end sales conversion.
Account Management
- Act as the primary point of contact for assigned accounts, building and maintaining strong, long-term client relationships.
- Develop and execute strategic account plans to grow existing accounts through upselling, cross-selling, and solution expansion.
- Expand business value of assigned accounts in line with assigned sales targets and growth objectives.
- Monitor account health, proactively address issues, and drive customer satisfaction and retention.
Customer Engagement & Solution Consultation
- Understand customer business objectives and technical requirements to recommend suitable solutions.
- Provide solution consultation, technical briefings, and system demonstrations in collaboration with technical teams.
- Ensure proposed solutions comply with project specifications, industry standards, and customer requirements.
- Coordinate with Service and Technical teams on project delivery, site support, and after-sales service to ensure smooth handover.
Internal Collaboration
- Work closely with internal teams (Engineering, Project, Service, and Finance) to develop and refine solution proposals.
- Support marketing initiatives and contribute to business planning activities.
- Resolve sales-related or job-order issues to ensure smooth execution and customer satisfaction.
Forecasting & Reporting
- Prepare and submit weekly and monthly sales reports covering pipeline status, performance, and key opportunities.
- Provide accurate sales forecasts and updates to ensure management visibility on account performance.
- Maintain accurate and up-to-date CRM records, sales documentation, and customer data.
