SALES MANAGER

Job Description

• Oversee daily sales operations of the TCM retail store and ensure monthly sales targets are achieved.
• Develop and implement sales strategies, promotional campaigns, and membership programs to increase customer traffic and repeat purchases.
• Analyze sales performance and propose improvement plans (e.g., best-selling products, slow-season strategies).
• Lead and manage the sales team, including sales consultants and wellness/therapy assistants.
• Conduct regular staff training on product knowledge, basic TCM concepts, and customer service skills.
• Handle staff scheduling, performance evaluation, and target setting.
• Provide customers with professional product recommendations, including TCM herbal products, supplements, and wellness items.
• Handle customer enquiries, feedback, and complaints to maintain high customer satisfaction.
• Coordinate with suppliers and headquarters to ensure adequate stock levels.
• Monitor inventory rotation, expiry dates, and product display standards.
• Assist in product selection and new product introduction.
• Ensure the store complies with company SOPs and relevant health/safety regulations.
• Maintain a clean, organized, and professional store environment.

Requirements

• Strong leadership, communication, and customer-service skills.
• Positive attitude, proactive, and target-driven.
• Ability to work on weekends, and public holidays when necessary.
• Ability to work longer hours with prolonged period of standing.
• Ability to work under high-pressure environments, manage crisis situations, and make decisions independently in real-time.