Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with.
In Singapore, you'll be at the centre of every innovation, creation and solution available to the entire Asia-pacific region. Working with our research, creation and production units, as well as our renowned perfumery school, you'll make us a greater force for good. Every day, your passion, your creativity, and your expertise will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Purpose
This position is responsible for managing a portfolio of customers, with a focus on delivering exceptional service and driving business growth. This role may include managerial responsibilities for a small country/area, overseeing account activities and ensuring alignment across teams.
This position typically requires a professional trained in account management, with a deeper understanding of the industry, customer needs, and strategic account management and planning.Emphasizes building strong customer relationships, executing account strategies, and contributing to the overall success of the business.
Core Responsibilities
Account Growth & Profitability Management
- Drive revenue growth for designated accounts by effectively managing both sales (top line) and profitability (bottom line)
- Lead negotiations for pricing agreements within established guidelines, managing credit, pricing, and rebates for key accounts to maximise profitability
- Actively defend and protect Givaudan's base business in assigned market and with assigned customers, ensuring retention and satisfaction while identifying opportunities for expansion
Account Strategy & Planning
- Create, communicate, and implement strategic Annual Development Plans (ADPs), sales forecasts, and budgets for key accounts, ensuring alignment with overall business objectives
- Define and track clear Key Performance Indicators (KPIs) to measure success and guide decision-making
- Oversee the quality and quantity of projects within the pipeline to ensure alignment with growth plans, proactively addressing any issues that may arise
Customer Relationship Management
- Build and maintain strong relationships with key customer decision-makers, positioning Givaudan as their preferred supplier through trust and value delivery
- Take the lead in coordinating all Givaudan activities related to designated accounts, ensuring alignment across teams and a unified approach to customer engagement
- Continuously analyse market trends and competitor activities to identify opportunities and threats, adjusting strategies accordingly
Collaboration & Communication
- Work closely with cross-functional teams (Marketing, Technical, Regional Account Managers, and Operations) to ensure that customer needs are met and that Givaudan delivers on its commitments
Professional Development
- Engage in ongoing learning and development to stay current with industry trends, Givaudan's offerings, and best practices in account management
Academic Background
Professional Experience
- 4-6 years successful sales, marketing or customer relationship experience in food or related industry
Technical Skills
- Proven ability to apply strategic planning, budgeting, and forecasting skills to develop comprehensive Annual Development Plans (ADPs) that align with business objectives and drive growth
- In-depth understanding of customer profiles, preferences, and competitive landscape, enabling effective positioning of Givaudan's offerings
- Strong understanding of customer strategies, initiatives, priorities, and launch processes, allowing for tailored solutions that meet customer needs and enhance Givaudan's value proposition
- Possesses a thorough understanding of profitability goals for key accounts, ensuring that account strategies align with financial targets and contribute to overall business success
- Capable of executing all account management steps in the brief handling process, with a solid understanding of how to manage scale-ups effectively to ensure smooth transitions from development to production
- Skilled in identifying unmet customer needs and effectively generating new business opportunities, leveraging insights to propose innovative solutions
- Strong ability to build and maintain strong relationships with key customer decision-makers, fostering trust and collaboration to position Givaudan as a preferred partner
- Excellent written and verbal communication skills, enabling effective presentations and discussions with customers and internal teams
- Ability to work collaboratively with cross-functional teams
- A proactive approach to continuous learning and staying updated on industry trends, Givaudan's product offerings, and best practices in account management
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
We value the different perspectives that come from diverse cultures, backgrounds, and experiences.
Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.
Every essence of you enriches our world. Join us in making a difference together.
