Job Description

Operations & Facilities: Manage daily treatment schedules, appointment bookings, room readiness, facility cleanliness, hygiene, and safety compliance.

Team Leadership: Recruit, train, schedule, mentor, and evaluate spa therapists, receptionists, and support staff.

Financial & Revenue Management: Oversee the operating budget, track sales KPIs (memberships, package sales, and retail products), and control inventory and vendor procurement.

Customer Relations: Maintain high service standards, handle inquiries, resolve guest complaints promptly, and drive repeat visits through loyalty initiatives