Sales Executive

Position Overview

As a Sales Executive at Royal Interiors, you are a Brand Ambassador and the primary representative of our luxury European interiors. Your role goes far beyond closing sales. You are fully responsible and accountable for the entire sales journey - from building product knowledge and collecting client data, to delivering an outstanding client experience, ensuring smooth delivery, and handling after-sales matters.

You must take ownership of every client and every sale from start to finish.

Key Responsibilities

1. Brand Knowledge & Product Expertise

. Thoroughly study and maintain up-to-date knowledge of all brands and products carried by Royal Interiors through self-study, supplier training, and continuous learning.

. Be prepared for periodic knowledge tests and presentation exercises conducted by management (e.g., presenting an assigned brand as if serving a real client).

. Act as a Brand Ambassador by ensuring all price tags for your assigned brands are complete, accurate, and properly displayed at all times.

. Keep physical samples updated and proactively request missing samples or new price tags from suppliers or management.

2. Client Data Collection & Database Building

. Proactively collect client information using the Client Registration Form for every walk-in and potential client. Request full name, mobile number, and email address.

. Record useful remarks on the form (e.g., interest in promotions, future home furnishing needs, quotation required, etc.).

. Ensure every walk-in is logged on the Walk-In Tracker Sheet at the entrance.

. Achieve at least 50% registration rate of all tracked walk-ins.

. Aim to collect both mobile number (for WhatsApp follow-up) and email address (for marketing communications) wherever possible.

Client data and weekly conversion statistics (walk-ins → registrations → closed sales) will be reviewed by management.

3. Sales Process

You are accountable for the complete sales process, which includes the following:

. Client Engagement, Greeting & Hospitality Warmly welcome every client upon arrival. Proactively offer refreshments (still or sparkling water, coffee, or tea) to create a comfortable and luxurious experience.

. Quotations & Pricing Provide accurate pricing, options, and quotations (as needed) on the spot or in a timely manner.

. Negotiations & Closing Sales Confidently handle price negotiations and close sales effectively.

. Accountability for Showroom Pieces When selling a showroom or display item, personally inspect the piece, document any imperfections with clear photos, and obtain the client's explicit agreement that they are purchasing the item as is. Failure to properly document this may result in the issue becoming your responsibility, with possible penalties at management's discretion.

. Processing Payment & Documentation Complete all necessary payment processing and sales documentation accurately.

. Payment Collection & Indent Orders All items must be fully paid prior to delivery.

For indent orders:

o Stay updated on the item's production timeline and/or shipment status.

o For orders paid with 50% deposit, it is your responsibility to proactively request and collect the balance payment from the client.

. Delivery Coordination Arrange delivery through the company's Timetree system and coordinate with the logistics team via email. Do not confirm delivery dates or schedules with the client without first checking with logistics. For any sale above $50,000 or involving more than 5 items, you are required to personally accompany the delivery.

. Google Review & Social Proof Secure a Google review (and/or Instagram follow) from the client. For high-value deliveries (above $50,000 or more than 5 items), a Google review is mandatory for the sale to be considered fully completed and for commission to be released.

. After-Sales Follow-Through & Customer Service Remain accountable for client satisfaction after delivery. Promptly handle any post-delivery issues by raising a Customer Service request to the relevant team (Admin/Purchasing for supplier claims or Logistics for repairs). A detailed Customer Service SOP will be provided shortly.

4. Showroom Maintenance & Presentation

. The showroom is our most important sales tool. You share equal responsibility for its upkeep and presentation.

. Morning Duties: Arrive on time, switch on all lights, and ensure the showroom is neat, clean, and presentable.

. Proactively alert housekeeping if additional cleaning is required.

. Maintain your allocated section(s) of the showroom to the highest standard at all times.

. Keep displays, lighting, and overall ambiance inviting and luxurious.