Company Overview
Founded in 1959, Cathay Photo is a leading retailer and distributor of photography and professional video equipment in Singapore. We uphold integrity, dedication to competitive pricing, and excellent customer service through knowledgeable in-store professionals.
Job Summary
Manage and optimize e-commerce product listings and promotional campaigns to drive sales growth. Collaborate with teams to fulfill orders and handle customer service tasks including enquiries and returns.
Responsibilities
- Create and maintain accurate product listings on the company website and online marketplace platforms to ensure up-to-date and compelling product information
- Develop and implement promotional campaigns with online marketplace platforms to increase product visibility and sales
- Optimize inventory levels and pricing accuracy for product listings to maximize sales opportunities and minimize stock issues
- Respond promptly to customer enquiries to enhance customer satisfaction and support sales conversion
- Collaborate effectively with colleagues to fulfill sales orders accurately and timely, ensuring smooth order processing
- Manage return, refund, and exchange orders to resolve customer issues and maintain positive customer relationships
Preferred competencies and qualifications
- Working knowledge of online marketplace platforms such as Lazada, Shopee, Amazon, and TikTok Shop is an advantage
- Experience in e-commerce within the retail industry is an advantage
- Good command of English to communicate clearly with customers and team members
- Diploma in any field demonstrating foundational educational attainment
- Strong attention to detail to ensure accuracy in listings and order processing
- Ability to work collaboratively in a team environment to achieve shared goals
