Job Summary
We are seeking an energetic and detail-oriented Events Manager to lead and manage all events for our Kerala cuisine restaurant. This role is responsible for planning, coordinating, and executing in-house and external events, including corporate bookings, private functions, festive promotions, catering services, and community engagements. The ideal candidate should be well-organised, customer-focused, and familiar with Indian-especially Kerala-food culture and dining expectations.
Responsibilities
- Lead the planning, organisation, and management of diverse events including private dining, birthdays, corporate gatherings, catering assignments, and festive celebrations to deliver memorable guest experiences.
- Collaborate with clients to capture their event requirements, budgets, and preferences, ensuring customised Kerala cuisine menus are developed with the chef to meet client expectations.
- Serve as the primary liaison for all event enquiries, building and maintaining strong relationships with customers, corporate clients, and partners to foster repeat business and positive referrals.
- Address customer feedback and resolve issues promptly and professionally to uphold high service standards and customer satisfaction.
- Coordinate with kitchen and service teams to execute seamless event setups and service delivery, managing logistics such as table arrangements, dcor, audio-visual needs, and manpower allocation.
- Ensure all events are delivered on schedule, within budget, and meet established quality standards to maximize operational efficiency and profitability.
- Develop event packages, promotions, and festive campaigns (e.g., Onam sadya, Vishu celebrations, catering specials) to drive sales and enhance brand visibility.
- Support management in online marketing initiatives and partnership development to expand event reach and business opportunities.
- Identify and pursue new business opportunities including corporate accounts and community events to grow the event portfolio.
- Prepare detailed event budgets, costings, and post-event reports to monitor financial performance and ensure profitability.
- Manage contracts, invoices, and all event-related administrative documentation accurately and timely.
- Ensure compliance with SFA regulations, hygiene standards, and restaurant safety guidelines to maintain a safe and lawful event environment.
- Oversee proper handling of food, equipment, and event materials to uphold quality and safety standards.
- Lead, train, and brief service staff assigned to events on event requirements, customer expectations, and service standards to ensure cohesive team performance.
- Facilitate effective communication between front-of-house and kitchen teams to support smooth event operations.
Preferred competencies and qualifications
- Proven experience as Events Manager, Banquet Manager, Catering Manager, or similar role in F&B or hospitality.
- Knowledge of Indian cuisine, with a strong advantage for Kerala culinary culture.
- Strong organisational and project management skills demonstrated through successful event execution.
- Excellent communication and customer service abilities applied in client-facing roles.
- Ability to multitask, handle pressure, and manage multiple events simultaneously.
- Proficient in preparing proposals, quotations, and event documentation.
- Positive attitude, creativity, and attention to detail.
