Sales Engineer

*Roles & Responsibilities**

* Handle sales activities and prepare quotations for assigned accounts.

* Manage and grow existing customers as well as develop new customers within machining and contract manufacturing, targeting strategic growth of **15%20%**.

* Manage customer account status and credit control for assigned accounts.

* Achieve assigned sales targets and consistently follow up with customers to secure purchase orders after quotation submission.

* Work closely with cross-functional departments to support customer requests and new RFQs in accordance with **SOP0038**.

* Review order fulfilment in line with **SOP0039** and provide back-up support to the Sales Coordinator to ensure smooth daily operations.

* Maintain and enhance customer satisfaction in accordance with **SOP0040**.

* Review pricing consolidation and sales forecasting, and collaborate with customers to meet forecast requirements.

* Participate in weekly, bi-weekly, and monthly customer sales calls to ensure business requirements are on track and to proactively address potential or new customer issues related to sales and revenue.

* Understand and work with multi-level **Bill of Materials (BOM)**.

* Collaborate with design, production, supply chain, engineering, and R&D teams to evaluate and recommend product or service modifications to meet customer needs.

* Promote and sell the company's technological and scientific core capabilities, converting them into product and service sales.

* Ensure the Sales and Marketing annual operating budget is maintained within the Head of Department's approved directives.

* Build and maintain strong working relationships with internal departments, ensuring deliverables are met as a top priority.

* Perform any other ad-hoc duties as assigned by the supervisor.

*Education & Experience**

* Minimum **Diploma in Mechanical Engineering, Manufacturing Engineering, or equivalent**.

* **14 years** of relevant working experience in manufacturing, machining, or contract manufacturing sales.

*Technical & Professional Skills**

* Knowledge of **Navision / Microsoft Dynamics ERP** systems.

* Strong oral and written communication skills.

* Basic proficiency in **MS Office** (Excel, PowerPoint, Word).

* Ability to prepare sales reports and presentations.

* Strong customer service orientation with the ability to meet and exceed customer expectations.

*Personal Attributes**

* Customer-focused and results-driven.

* Able to work across different time zones and support weekly customer conference calls.

* Able to work independently as well as collaboratively within a team environment.

* Strong interpersonal and communication skills to build and maintain internal and external relationships.

* Open-minded and willing to learn, explore, and adapt for continuous professional growth.