About Us:
Tridentec Group is a leading provider of integrated engineering solutions for the marine, offshore, and industrial sectors. We specialize in process automation and electrical systems. We are seeking a dedicated Post-Sales Engineer to manage the technical delivery of our solutions, with a focus on the water treatment and building management industries.
Job Summary:
This is a post-sales technical role focused on project execution and client management. The Sales Engineer will act as the primary technical authority after a contract is secured, ensuring that the client's requirements are successfully translated into functional systems. You will manage projects involving Low Voltage (LV) Motor Control Centers (MCCs), PLC-based control systems, and complex instrumentation for Water Treatment plants and Building Management Systems (BMS).
Key Responsibilities:
- Take ownership of projects post-sale, serving as the main technical point of contact for the client.
- Review customer specifications and project scope to develop a clear execution plan.
- Coordinate with the in-house design team, production floor (panel builders), and software engineers to ensure project deliverables are met.
- Provide technical guidance and oversight throughout the lifecycle of projects in Water Treatment, ACMV, and other industrial automation sectors.
- Manage project schedules and milestones related to technical deliverables.
- Supervise the Factory Acceptance Testing (FAT) and support the on-site commissioning of control systems, LV MCCs, and related ICA (Instrumentation, Control, and Automation) packages.
- Troubleshoot and resolve technical issues, providing excellent post-sales support to ensure customer satisfaction.
- Conduct technical presentations and product training for clients as required.
Qualifications and Requirements:
- Degree or Diploma in Electrical, Electronics, Mechanical, or Environmental Engineering.
- A minimum of 3-5 years of hands-on experience in a similar role (e.g., Project Engineer, Application Engineer, Technical Support Engineer).
- Essential Industry Experience:
- Demonstrable experience in the water treatment sector (e.g., WTP, WWTP, NEWater).
- Strong background in BMS (Building Management Systems) and/or ACMV (Air-Conditioning and Mechanical Ventilation) control systems.
- Essential Technical Skills:
- In-depth knowledge of LV MCCs and electrical control panel building processes.
- Strong understanding of ICA (Instrumentation, Control, and Automation) principles.
- Proficiency with industrial Control Systems, including PLCs and SCADA/HMI.
- Excellent client-facing communication and project coordination skills.
- A proactive and results-oriented problem solver.Responsibilities:
- Manage & liaise between clients and vendors to ensure sales realization
- Liaise internally with colleagues across all departments to coordinate activities in executing sales orders
- Regular follow-up on quotations and sales leads
- Strategize and report to the management on customer feedbacks
- Build pipeline and maintain long-term relationships with prospects
- Manage generating leads, addressing customer inquiries, managing orders, and providing after-sales support
- Foster and nurture robust connections with both existing and potential clientele by promptly responding to queries and concerns
- Provide accurate sales proposals and quotations, delivering to the clients in a timely manner
- Manage record-keeping, document preparation, and schedule coordination
Requirements:
- Diploma, Bachelor's degree or equivalent experience
- Knowledgeable with Electrical Engineering in handling electrical installations
- Knowledge in electrical industry and the relevant code of practice and regulations
- Proficient with Microsoft Office Suite, AutoCAD and project planning related software are required to prepare for proposal, reports and logs
