About Crimson
Crimson Education is the world's leading college admissions consulting firm, with over 1,490 Ivy League offers and 2,410 to the US Top 15. We help ambitious students gain admission to the world's top universities through expert-led guidance and proven, data-driven strategies. Crimson students are 7x more likely to get into the Ivy League than their peers. We were recently featured on the
front page of the Wall Street Journal.
We're the only college admissions consultancy that brings together:
- Former Ivy League and Top 20 admissions officers to rigorously review and refine applications
- Professors and PhD teaching fellows from leading universities to guide students through original, independent research with pathways to selective peer-reviewed publication or conference presentation
- Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards
- Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation
We're backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia and New Zealand.
To support our students, we have built / purpose for the role to be the first point of contact for incoming leads and potential clients, ensuring a smooth customer experience across a variety of Crimson programs.
This is a full-time, hybrid role based in Singapore. Open to Singapore citizens and permanent residents only.
What are the main responsibilities for this role
- Lead Qualification & Pipeline Management
- Making outbound calls and responding to inbound enquiries to qualify prospective families for our consulting programs
- Ask the right questions to assess fit, readiness and intent
- Accurately manage and update all lead data within Salesforce CRM
- Track and move leads through the pipeline with precision and discipline
- Meeting & Conversion Support
- Schedule qualified consultations for Academic Advisors and the Country Manager
- Ensure leads are properly prepared ahead of consultations
- Track outcomes and maintain clean handovers between teams
- Event & Outreach Engagement
- Follow up promptly and strategically with event-generated leads
- Support and participate in school talks, seminars and Crimson-hosted events when required
- Represent Crimson professionally at industry events
- Relationship Building
- Establish strong, professional relationships with prospective familiies
- Maintain consistent, empathetic communication, particularly with Mandarin-speaking parents
- Deliver a premium, consultative first impression aligned with Crimson's brand
- Reporting & Continuous Improvement
- Maintain accurate reporting for management
- Proactively improve outreach scripts, qualification techniques and processes
- Stay informed about US & UK admissions trends and the broader education landscape
What skills and experience are required
- Fluent in both Mandarin and English (spoken and written)
- Confident handling phone conversations with parents and senior stakeholders
- Highly organised with strong attention to detail
- Comfortable managing multiple systems and digital tools simultaneously
- Resilient under pressure with strong time management
Experience That Would Be Useful In This Role
- Experience in customer service, customer success, or sales
- Experience in education, professional services, financial services, consulting, hospitality, or marketing environments
- Familiarity with Salesforce or similar CRM platforms
- Exposure to US or UK university admissions
Why work for Crimson
- Rapidly growing start-up, with a flexible working environment where you will be empowered to structure how you work
- Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
- $1000 individual training budget per year, we love to Level Up (it's one of our core values)!
- Psychologist on staff
- Insightful fireside chats and workshops to help support our high-performing and ambitious team
- Radical Candor is a feedback approach we live by
- We're a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!
If you're passionate about growing in a fast-paced, collaborative environment and want to work with cutting-edge technology, then we'd love to hear from you!
Please keep an eye on your spam/junk email folder for correspondence from Team Tailor.
