Company Overview / Employee Value Proposition
PARHELIA PTE. LTD. is a Singapore-based private limited company specializing in the trade, investment, and retail of high-value precious metals and fine jewelry. Operating under a Precious Metals Regulated Dealer License issued by the Singapore Ministry of Law, the company is fully compliant with Singapore's stringent anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, ensuring transparency, security, and trust in all transactions. Core Business Activities:
- Bullion Trading: Buying and selling investment-grade gold and silver bars and coins from accredited international refiners.
- Jewelry Retail: Offering an exclusive collection of fine jewelry, including rings, necklaces, bracelets, and custom-designed pieces crafted with premium materials.
- Secure Storage Solutions: Providing insured vault storage services for clients precious metal assets in high-security facilities.
- Wealth Preservation Advisory: Assisting clients in diversifying and protecting their wealth through precious metals investment strategies.
Key Differentiators:
- Regulatory Assurance: Full compliance with Singapore's Precious Stones and Precious Metals (Prevention of Money Laundering and Terrorism Financing) Act.
- Quality Authenticity: All products are sourced from LBMA (London Bullion Market Association) and LPPM (London Platinum and Palladium Market) accredited suppliers, guaranteeing purity and authenticity.
- Client-Centric Approach: Personalized service for both retail investors and high-net-worth individuals, including transparent pricing, competitive buyback policies, and educational resources on market trends.
Positioned in Singapore's vibrant financial hub, PARHELIA PTE. LTD. serves as a trusted partner for individuals and institutions seeking security, luxury, and long-term value in precious metals and jewelry.
Job Summary
Sell fine jewellery and watches, deliver expert product advice, build customer relationships, and meet sales targets while maintaining store presentation and aftersales service.
Responsibilities
- Greet customers and identify their needs to recommend suitable fine jewellery and watches that match their preferences and occasions.
- Demonstrate and explain product features including metals, gemstones, karat, and certifications to help customers make informed purchase decisions.
- Close sales effectively to meet individual and store sales targets through persuasive communication and relationship building.
- Manage sales transactions accurately by processing payments, issuing receipts and invoices, and handling layaways and reservations.
- Maintain up-to-date product knowledge on collections, craftsmanship, certifications, and care instructions to provide expert advice and inform customers about new arrivals and promotions.
- Provide after-sales support by handling returns and exchanges according to store policy, coordinating repairs and resizing services, and managing warranty claims.
- Maintain visual merchandising standards by replenishing displays, securing stock, and ensuring accurate tagging of products to enhance the shopping experience.
- Conduct stock counts and assist with inventory audits, reporting any discrepancies promptly to maintain accurate inventory records.
- Follow loss-prevention procedures and security protocols to safeguard high-value merchandise and store assets.
- Build and maintain a customer database to enable follow-up communications for repeat business and special events.
- Support store marketing initiatives by assisting with events, client invitations, and creating social media content as needed.
- Stand for extended periods and handle small, high-value items carefully while adhering to strict security procedures during retail hours, including weekends and public holidays.
Required competencies and certifications
- Proficient in English to communicate effectively with customers and team members.
- Strong customer service and sales skills demonstrated by successfully engaging customers and closing sales in a retail environment.
- Excellent interpersonal and communication skills to build rapport and explain product details clearly.
- Basic numeracy and cash handling accuracy to process transactions reliably.
- Comfortable learning gemstone and jewellery basics, including cuts, settings, metals, and product certification terminology.
- Professional appearance and high integrity to represent the brand positively and maintain customer trust.
- Ability to work under sales targets and maintain attention to detail in a fast-paced retail setting.
Preferred competencies and qualifications
- Certifications or training in gemology, jewellery retail, or luxury sales to enhance product expertise and sales effectiveness.
- Experience with POS systems and CRM software to manage sales transactions and customer relationships efficiently.
- Basic knowledge of jewellery care and repair processes to assist customers with after-sales services.
