Job Description

Company Overview

Christofle, founded in 1830, is a French luxury brand specializing in silver craftsmanship for tableware, decoration, accessories, and jewelry, blending the latest trends with high-quality products.

Job Summary

Drive sales by delivering detailed brand and product presentations, maintaining excellent customer service, and supporting store operations to enhance customer satisfaction and store performance.

Responsibilities

Achieve sales targets by applying effective sales techniques and delivering quality service to customers
Provide guests with detailed introductions to the brand and products to enhance their understanding and interest
Follow up promptly after sales to ensure customer satisfaction with the brand and products
Comply strictly with company sales rules and procedures to maintain operational standards
Monitor fashion lifestyle and market trends to stay informed and relevant in sales approaches
Maintain a clean, organized store environment and ensure products are well displayed and stocked
Assist warehouse and store teams with product maintenance and inventory arrangement
Manage inventory, transfer, and receiving procedures accurately, including all related paperwork
Deliver excellent customer service by addressing guest needs and inquiries effectively
Utilize store customer information to build and maintain positive communication and relationships with customers
Resolve customer problems and complaints quickly and effectively to improve loyalty and satisfaction
Execute POS system processes accurately to ensure smooth transactions
Adhere to work plans including attendance and professional appearance to project a consistent brand image
Participate actively in trainings and meetings organized by store management and support regional stores

Preferred competencies and qualifications

Demonstrate strong teamwork skills to collaborate effectively with colleagues
Exhibit excellent sales skills, including connecting with Very Important Customers (VIC)
Apply good organizational and coordination skills to manage tasks efficiently
Communicate clearly and effectively in verbal and written forms fluency in English is a plus
Work well under pressure and meet close deadlines to maintain productivity
Use advanced computer programs such as Microsoft Word and Excel to support operational tasks
Show personal interest in flatware, interior design, and luxury products to enhance customer engagement