Sales Associate

The Context

A Chloe Sales Associate is an ambassador of the Maison, in charge of welcoming every guests into the Chloe family. He/She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Job Description

A Chloe Sales Associate is:

• A Client Relationship Owner
• Delivers exceptional Customer Service and takes pride in developing long-term relationships.
• Implements personalised REACH-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
• Consistently captures client data and takes notes of all qualitative information, knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles.
• An Omnichannel Business Partner
• Has at heart to offer excellent customer service and deliver strong business performance.
• Uses all Omnichannel services available to grow sales.
• Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them.
• Actively completes trainings and participates in all commercial activities set by the Boutique Management
• Is aware of local trading environment and competitors activities.
• An Operations Excellence Supporter
• Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
• Proactively informs Boutique Management of any structural repair needed in store to ensure a luxurious environment at all time.
• Implements all guidelines related to store and BOH management and participates in inventories.
• Supports and follows up with clients up to ensure impeccable after sales service.
• Complies with established Richemont policies and standards.
  
  

We look for people who demonstrate entrepreneurship,

who cherish togetherness, who strive for excellence,

who embrace creativity and who aim to have a positive impact.