Sales and Service Engineer

Company Overview

Authorized distributor for Waygate Technologies (a Baker Hughes business), Creaform, GelSight, Plastiform, Distran, Sensor Networks, IFA Tech, and ZChem Specialities, serving Brunei Darussalam, Batam, Myanmar, Philippines, and Singapore with advanced technologies and tailored solutions.

Job Summary

The Sales and Service Engineer is responsible for both technical sales support and after-sales service for the company's industrial inspection and equipment portfolio. This role combines customer-facing sales activities with hands-on technical service, including product demonstrations, application support, troubleshooting, maintenance, training, and customer follow-up.

The position is suitable for a technically inclined individual who can understand customer requirements, propose suitable solutions, support equipment demonstrations, and ensure customers receive reliable after-sales service. The Sales and Service Engineer plays an important role in building customer confidence, supporting revenue growth, and strengthening long-term customer relationships.

Key Responsibilities

1. Sales & Business Development Support

. Identify and develop new sales opportunities with existing and potential customers.

.Support the sales team in customer visits, technical discussions, product presentations, and solution proposals.

.Understand customer applications, inspection challenges, technical requirements, and budget considerations.

.Recommend suitable products, accessories, software, consumables, or services based on customer needs.

.Follow up on enquiries, demonstrations, quotations, and pending opportunities.

.Maintain regular communication with customers to build long-term business relationships.

.Assist in achieving sales targets, revenue growth, and customer development objectives.

2. Product Demonstration & Application Support

.Prepare and conduct product demonstrations at customer sites, company premises, exhibitions, or online meetings.

.Set up demo equipment, accessories, probes, software, batteries, chargers, consumables, and related tools before each demonstration.

.Demonstrate equipment features, operation, measurement functions, software workflow, and application suitability.

.Capture customer feedback, application details, inspection samples, and technical concerns for follow-up.

.Prepare demo findings, trial reports, and application notes where required.

.Work with principals or manufacturers to clarify technical questions and application feasibility.

3. Technical Service & Maintenance

.Perform equipment inspection, functional testing, troubleshooting, repair coordination, and preventive maintenance.

.Diagnose equipment faults and recommend corrective actions, repair options, or replacement parts.

.Conduct pre-delivery checks, post-demo checks, and post-rental equipment inspections.

.Coordinate with suppliers or principals for warranty claims, repair authorization, spare parts, and advanced troubleshooting.

.Prepare service reports, fault findings, repair recommendations, and customer updates.

.Ensure service cases are followed through until completion.

4. Installation, Commissioning & Handover

.Support installation and commissioning of equipment at customer sites.

.Verify that equipment supplied is complete, functional, and ready for operation.

.Conduct handover briefing to customers on basic operation, safety precautions, care, storage, and maintenance.

.Obtain customer acknowledgement for successful delivery, training, or commissioning where required.

.Ensure all accessories, manuals, certificates, and relevant documents are properly handed over.

5. Customer Training

.Provide user training for customers on equipment operation, inspection workflow, software usage, measurement functions, and basic troubleshooting.

.Conduct refresher training for existing customers when required.

.Prepare basic training materials, attendance records, and training completion documentation.

.Ensure customers understand correct usage to reduce misuse, downtime, and unnecessary service issues.

6. After-Sales Support & Customer Care

.Provide first-line technical support to customers through phone, email, video call, or site visit.

.Respond promptly to customer technical enquiries, operational issues, and service requests.

.Follow up with customers after delivery, demonstration, repair, or training to ensure satisfaction.

.Identify opportunities for additional accessories, upgrades, software, service contracts, calibration, or replacement units.

.Maintain strong customer relationships by providing reliable and professional support.

7. Quotation & Proposal Support

.Assist in preparing quotations, technical proposals, compliance responses, and product recommendations.

.Provide input on suitable equipment configuration, accessories, software, probes, service scope, and training requirements.

.Support tender submissions by preparing technical documents, datasheets, brochures, certificates, and compliance information.

.Highlight technical or commercial risks relating to customer requirements, delivery, warranty, service scope, or product suitability.

8. Demo, Rental & Inventory Management

.Maintain company demo, rental, and loan equipment in good working condition.

.Ensure equipment is checked before and after every demo, rental, or customer evaluation.

.Track accessories such as probes, tips, batteries, chargers, cables, software dongles, targets, consumables, and cases.

.Report missing, damaged, or faulty equipment immediately.

.Maintain service records, equipment movement records, and inventory checklists.

9. Site Work & Safety Compliance

.Attend customer sites such as workshops, factories, shipyards, refineries, power plants, aerospace MRO facilities, offshore facilities, and industrial plants.

.Comply with all customer site safety rules, permit-to-work requirements, PPE requirements, and company HSSE policies.

.Perform site activities safely and professionally.

.Support regional assignments, overseas site visits, and project deployments when required.

10. Principal & Supplier Coordination

.Communicate with manufacturers and principals for technical clarifications, product updates, repair support, warranty matters, and service training.

.Provide principals with fault details, photos, videos, serial numbers, software logs, and application information when escalation is required.

.Attend supplier product training and share relevant knowledge internally.

.Keep updated on new products, software updates, service procedures, and industry applications.

11. Reporting & Documentation

.Prepare accurate and timely service reports, demo reports, customer visit reports, and technical findings.

.Update sales activities, opportunity status, customer feedback, and service case progress.

.Maintain proper documentation for equipment service history, warranty status, calibration records, and customer interactions.

.Submit weekly or monthly reports as required by management.

Product / Technology Areas

The Sales and Service Engineer may support products and solutions such as:

.Remote visual inspection systems / borescopes

.Industrial videoscopes and probes

.Non-destructive testing equipment

.Acoustic gas leak detection systems

.Passing valve detection systems

.Surface measurement and tactile imaging systems

.3D scanning and corrosion mapping systems

.Metrology and inspection software

.Industrial inspection cameras and accessories

.Calibration, repair, rental, and service-related solutions