Sales and Retention Consultant - International Wealth and Premier Banking

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking a high calibre professional to join our team as a Sales and Retention Consultant.

Principal Responsibilities

In this role you will

• Provide best possible service levels and customer relations in a timely manner
• Understand customer needs and identify solutions through necessary research and available resources
• Support in communicating financial solutions, features, and benefits, to customer by adhering to established standards and procedures
• Maintain customer information and updates records and database for both existing and prospective client
• Perform the routine task under moderate degree of supervision
• Act as an informal resource for colleagues with less experience
• Ensure individual key performance indicators are achieved

To be successful you will need

• Excellent communication skills
• To be highly motivated, target-driven and disciplined
• To possess initiative and able to work independently
• To be pleasant, optimistic and able to build rapport with customers quickly
• Basic computing skills like Microsoft word, Excel etc
  Prior sales experience would be advantageous but not essential

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.