Sales and Customer Service, Executive

About the Company:

We are a leading provider of professional laboratory testing and analytical services. Committed to quality, precision, and efficiency, we support various industries in ensuring safety, compliance, and excellence. We are looking for a dynamic, self-motivated Sales and Customer Service, Executive to join our expanding team and drive business growth.

Key Responsibilities:

• Identify and develop new business opportunities by prospecting, cold-calling, and networking within target industries (e.g., manufacturing, food & beverage, environmental, construction, pharmaceuticals).
• Manage and maintain Manage existing customer database including building up new customer relationship. Maintain strong relationships with existing customers to ensure account retention and encourage repeat business.
• Understand client requirements and collaborate with our technical lab team to present tailored testing solutions and quotations.
• Meet or exceed monthly and annual sales targets set by the management.
• Monitor market trends and competitor activities to identify new potential service offerings.
• Handle client inquiries, Present new business approach to potential customers, prepare quotation and tender price, follow up on invoices/late payments, and resolve any customer service issues promptly, ensure test report lead time is met.
• Some technical knowledge in water, soil and food testing.
• Collection of samples, registration of samples, customer visit, and cold calling.
• Possess positive/can do attitude and a role model.
• Maintain high standards of integrity and discipline in work.
• Required class 3 driving license.