Sales Advisor

Job Title: Sales Advisor – Luxury Retail

Location: Town

Department: Retail / Sales

Reports To: Store Manager / Assistant Store Manager

Role Overview

We are seeking a highly motivated and customer-focused Sales Advisor to join our luxury retail team. The ideal candidate will deliver an exceptional, personalized shopping experience while embodying the brand's values and maintaining the highest standards of service excellence. You will play a key role in driving sales, building long-term client relationships, and ensuring the store environment reflects the prestige of the brand.

Key Responsibilities

Client Experience & Service Excellence

• Provide a warm, welcoming, and personalized service to all clients
• Develop strong product knowledge to confidently advise customers
• Deliver a luxury-level client experience aligned with brand standards
• Anticipate customer needs and offer tailored recommendations

Sales & Performance

• Achieve individual and team sales targets and KPIs
• Proactively drive sales through clienteling and repeat business
• Upsell and cross-sell products while maintaining authenticity
• Support store initiatives to maximize revenue opportunities

Client Relationship Management

• Build and maintain a loyal client base
• Follow up with clients via appointments, calls, and messaging
• Maintain accurate client records and preferences

Store Operations

• Ensure visual merchandising standards are upheld
• Maintain store cleanliness and presentation at all times
• Support inventory management, stock replenishment, and stock takes
• Adhere to company policies, procedures, and security guidelines

Brand Representation

• Act as a brand ambassador at all times
• Demonstrate professionalism, grooming, and etiquette consistent with luxury standards
• Stay updated on product launches, collections, and brand heritage

Requirements & Qualifications

• Proven experience in retail sales, preferably in luxury or premium brands
• Strong passion for fashion, luxury goods, or lifestyle products
• Excellent communication and interpersonal skills
• Customer-centric mindset with strong attention to detail
• Ability to work in a fast-paced, team-oriented environment
• Flexibility to work retail hours, including weekends and public holidays

Preferred Skills

• Experience in clienteling or CRM tools
• Multilingual abilities (advantageous in luxury retail environments)
• Strong sense of style and product presentation

Key Competencies

• Relationship Building
• Sales Driven & Results-Oriented
• Attention to Detail
• Professionalism & Integrity
• Adaptability & Team Collaboration

What We Offer

• Competitive salary with commission structure
• Opportunities for career growth within luxury retail
• Training and development programs
• Employee discounts and incentives

Join us and become part of a team that delivers exceptional luxury experiences.