Sales Administrator | Yishun, 5.5 days

Job Summary

Nosh Produce is looking for a reliable and detail-oriented Sales Administrator to support our day-to-day customer and order operations across different sales channels.

This role is central to ensuring that orders are processed accurately, customers receive timely responses, and coordination between sales, operations, and delivery runs smoothly. You will also play a key role in maintaining a consistent and high-quality customer experience across all touchpoints.

Key Responsibilities

Order Processing: Accurately process and confirm customer orders in the system, ensuring all details are correct, including product types, quantities, and delivery details.

Customer Communication: Communicate product enquiries, order confirmations, updates, and delivery statuses to customers professionally and promptly.

Issue Resolution: Address and handle customer issues (e.g delivery delays, stock, quality concerns) in a timely and professional manner.

Inventory Coordination: Coordinate with inventory and production teams to confirm product availability and manage stock levels across all platforms.

Logistics Support: Assist in scheduling deliveries and coordinating with delivery teams to ensure timely order fulfilment.

Documentation and Reporting: Maintain accurate records of orders, invoices, and delivery notes. Generate reports on order status and inventory levels as needed.

Administrative Support: Provide general administrative support to the sales and operations teams as needed.

Walk-Ins: Assist with walk-in customer orders and support packing when required.

Qualifications and Skills

• Proven experience in administrative support, preferably in order processing or logistics.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with inventory management or order processing software is an advantage.
• Proficiency in Chinese (spoken and/or written) is a plus, especially for communication with customers.

Preferred Attributes

• Problem-solving skills and a proactive approach to customer service.
• Ability to work well in a team and coordinate across multiple departments.
• Takes pride in keeping operations organized and running smoothly.

Benefits

• Weekday lunch provided
• Medical Insurance coverage

Why This Role Matters

You will be at the center of our daily operations, ensuring that our customers receive a smooth, reliable, and consistent experience every time they order from us. You will also contribute to improving how we serve our customers as we continue to grow.