Administrative Support: Provide essential administrative assistance to the Customer Solutions & Engineering Department, ensuring smooth operations to gain and retain customers.
Customer Interaction: Answer incoming calls, promptly directing customers to the respective Customer Solutions Administrator (CSA) in charge.
Order & Quotation Management: Process all quotations and orders on time and ensure customers are informed of their delivery date for indent items.
Document Control: Ensure all documents are processed accurately and on time, adhering to ISO9001:2015 procedures and maintaining high standards in documentation.
ERP System Management: Use the ERP system to create quotes, process orders, generate reports, and collaborate with relevant departments to complete the processes efficiently.
Cross-Department Collaboration: Liaise with other departments to ensure the smooth processing of orders, delivery schedules, and customer requests.
Account Management: Manage contract billings, renewal notices, and follow up on account receivables.
Sales Reporting: Prepare and submit sales reports for monthly sales meetings and support the team with key metrics and data.
Process Improvement: Lead the admin desk team, ensuring standardized processing of quotes and orders, and identifying areas for improvement.
Ageing Reviews & Credit Management: Partner with the Finance Department for ageing reviews, and manage the order hold/release rules tied to credit terms.
Ad-hoc Duties: Assist with other work-related duties as assigned by the immediate superior.
Requirements:
Secondary school certificate or above.
Strong interpersonal and communication skills with a customer-centric mindset.
Self-motivated, organized, and able to work independently and as part of a team.
Detail-oriented with a high degree of accuracy in document processing
