Responsibilities
1. E-Commerce Sales Management & Platform Operations
- Work closely with the reporting officer to support sales growth and achieve targets across e-commerce platforms.
- Prepare and share sales performance reports to identify business opportunities, growth areas, and underperforming SKUs.
- Manage product listings across e-shop and marketplace platforms.
- Coordinate new SKU listings, including product titles, descriptions, images, pricing, and category tags according to platform requirements.
- Set up and execute promotional campaigns on e-shop platforms, including flash sales, bundle deals, platform vouchers, and mega campaigns.
- Submit promotional pricing, mechanics, and campaign assets within required timelines.
- Track campaign performance, including sales volume, conversion, and ROI, and prepare post-campaign summary reports.
2. Administrative Support
- Process incoming sales orders accurately and in a timely manner across all channels.
- Coordinate with warehouse and logistics teams to ensure timely dispatch and delivery.
- Monitor order fulfilment status and escalate delays or issues to the relevant stakeholders.
- Manage return and exchange requests in accordance with company policy.
- Maintain accurate records of orders, deliveries, returns, and sales activities in the system.
- Support the preparation of sales orders and reports.
- Ensure proper documentation of sales-related files, including purchase orders, invoices, credit/debit notes, GRNs, quotations, contract pricing, and shipping documents.
- Submit Statements of Account (SOA) in a timely manner and follow up on outstanding payments.
- Perform any other duties as assigned by the reporting officer or HOD.
Requirements
- Diploma in Business Administration, Sales, Marketing, or a related field.
- Minimum 1 year of relevant experience in sales support, administration, or e-commerce.
- Experience in FMCG, retail, or consumer goods will be an advantage.
- Proficient in Microsoft Office, especially Excel, Word, and PowerPoint.
- Familiarity with e-commerce platforms, order management systems, or CRM tools is an advantage.
- Strong attention to detail with good accuracy in data entry and reporting.
- Good written and verbal communication skills in English, with the ability to communicate in Mandarin where required to liaise with Mandarin-speaking stakeholders.
- A team player with a strong sense of urgency and responsibility.
